Michaela Kopcikova
Silea
Summary
Highly organised and proactive professional with experience in administrative and operational support, delivering efficient processes and enhancing organisational performance. Skilled in analysing complex information, solving problems, and implementing effective solutions while maintaining high levels of accuracy and attention to detail. Demonstrates a strong commitment to compliance, operational excellence, and continuous improvement. Possesses excellent communication and interpersonal skills, with the ability to build productive working relationships, adapt quickly to new environments, and contribute effectively within both independent and team-based settings.
Overview
2027
2027
years of professional experience
Work history
Cabin crew member
Wizz Air
Senior Crewing Officer
easyJet
Luton, Central Bedfordshire
2024.03 - Current
- Conducted daily risk assessments to support standby plans for flight deck and cabin crew.
- Monitored compliance with laws and regulations to aid adherence within jurisdiction of civil aviation authority and specific country laws across Europe.
- Facilitated effective communication between operations, crewing, customer disruption, and easyJet base management.
- Supported development of standard operating procedures to enhance operational transparency.
- Oversaw team of 18 officers, ensuring completion of tasks in a timely manner and managing their rotas including welfare check-ins.
Crewing Officer
easyJet
Luton, Central Bedfordshire
2022.05 - 2024.03
- Maintained safe and compliant rosters at all times, in line with legal requirements, crew contracts and company policies.
- Created back up plans during times of disruptions to keep operations running.
- Kept easyJet operation centre informed of crew disruption affecting flight programme.
- Escalated safety events to the Senior Crewing Officer, Network Duty Manager and wider business.
- Re-planned cabin and flight deck in flight and ground trainings.
- Trained new hires on standard operating procedures to bolster team performance.
ID Coordinator
easyJet
Luton, Central Bedfordshire
2021.11 - 2022.04
- Oversaw completion of essential tasks and documentation to ensure correct issuance of IDs with accurate location and access.
- Facilitated logistics for ID distribution across Europe, ensuring timely delivery to all employees.
- Coordinated and adhered to complex UK and European airport clearance procedures, supporting the successful issuance of Airside Passes to employees.
Cabin Manager
Wizz Air
Luton, Central Bedfordshire
2018.05 - 2021.10
- Facilitated pre-flight team briefings by assigning crew positions and reviewing flight conditions.
- Conducted knowledge checks for crew members on selected emergency procedures and assessed grooming standards.
- Oversaw pre-boarding cabin security and emergency equipment checks to ensure all equipment is present and serviceable, while identifying any suspicious items.
- Confirmed sufficient provision of meals, beverages, and duty-free items.
- Coordinated cabin crew efforts during in-flight emergencies or medical incidents.
Cabin crew member
Wizz Air
Kosice, Slovakia
2016.04 - 2018.04
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Created a welcoming atmosphere through friendly interactions with passengers.
Education
Economics
Technical University of Kosice
Kosice 09/2011 - 02/2014
Natural Science
Secondary School with Billingual Programme Slovak - Spanish
Kosice 09/2006 - 06/2011
Skills
- Strategic thinking and planning
- Operational efficiency
- People management and coaching
- Decision making
- Risk assessment
- Problem solving
- Customer satisfaction
- Training and development
Languages
English
Fluent
Slovak
Native
Spanish
Advanced
Czech
Fluent
Italian
Advanced
Timeline
Senior Crewing Officer
easyJet
2024.03 - Current
Crewing Officer
easyJet
2022.05 - 2024.03
ID Coordinator
easyJet
2021.11 - 2022.04
Cabin Manager
Wizz Air
2018.05 - 2021.10
Cabin crew member
Wizz Air
2016.04 - 2018.04
Economics
Technical University of Kosice
09/2011 - 02/2014
Natural Science
Secondary School with Billingual Programme Slovak - Spanish
09/2006 - 06/2011
Cabin crew member
Wizz Air