Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Michaela Harding

Portsmouth,Hampshire

Summary

Accomplished professional with expertise in relationship management and user acceptance testing, demonstrating a strong work ethic and initiative. Proficient in Microsoft Office Suite and Microsoft Visio, with a keen intuition for risk management and a commitment to confidentiality. Adept at requirement gathering and delivering exceptional customer service, seeking to leverage skills in a dynamic environment to drive organisational success.

Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.

Overview

21
21
years of professional experience

Work history

Business Analyst

Markerstudy Insurance Services Limited
Portsmouth, Hampshire
11.2015 - 09.2025
  • Successfully managed multiple projects and small change requests both alongside Project Management and individually to ensure all targets are met with minimal customer and partner impact.
  • Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
  • Improved client relationships by addressing and managing their needs effectively.
  • Ensured accurate documentation of all business requirements, aiding seamless project flow.
  • Produced detailed reports to aid in key decision-making processes.
  • Identified potential risks with thorough business impact analyses.
  • Collaborated with IT team to design efficient software solutions, improving workflow significantly.
  • Facilitated smooth project execution by developing comprehensive project plans.
  • Created tailored solutions by understanding and translating customer requirements into functional specifications.
  • Assisted teams with implementing new recommendations and revising instructions for staff.
  • Communicated with staff at all organisational levels to assess current systems.
  • Researched possible organisational improvements on internal procedures.

Team Leader

Markerstudy Insurance Services Limited
Portsmouth, Hampshire
01.2015 - 11.2015
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Reduced staff turnover with an effective motivation strategy.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Increased team cohesion by implementing regular feedback sessions.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.

Quality assurance analyst

Markerstudy Insurance Services Limited
Portsmouth, Hampshire
12.2012 - 12.2014
  • Provided technical support and troubleshooting for quick issue resolution.
  • Led cross-functional teams to improve overall operational efficiency of QA department.
  • Mastered use of automated testing tools to expedite the QA process.
  • Ensured compliance with industry regulations by performing rigorous audits.
  • Enhanced precision by conducting thorough data analysis for quality assurance.
  • Championed best practices within the organisation, promoting a culture of continuous improvement.
  • Boosted efficiency of QA processes, leading to time savings on projects.
  • Verified records and documentation met agreed criteria, eliminating errors and delays.
  • Executed daily testing and verification activities, constantly achieving end-to-end testing targets.

Accounts payable representative

Markerstudy Insurance Services Limited
Portsmouth, Hampshire
01.2005 - 12.2014
  • Streamlined the invoice processing workflow to reduce errors and improve efficiency.
  • Maintained confidentiality of company's financial information, upholding professional ethics at all times.
  • Sorted incoming mail daily; separated invoices from other correspondence accordingly.
  • Facilitated smooth audits with meticulous record keeping and filing systems.
  • Escalated complex account payable issues to senior management successfully resolving them in a timely manner.
  • Processed credit card payments securely, reducing risk of fraud or misuse of funds.
  • Handled confidential documents carefully, maintaining high standards of professionalism.
  • Decreased late payments for improved supplier relationships by reconciling invoice discrepancies promptly.
  • Kept up-to-date general ledger, balancing out transactions.

Education

GCSEs -

Mayfield School
Portsmouth

Skills

  • Relationship Management
  • User acceptance testing
  • Microsoft Office Suite expertise
  • Microsoft Visio
  • Requirement gathering
  • Risk management intuition
  • Respect for confidentiality
  • Strong initiative
  • Customer Service
  • Strong work ethic

Affiliations

  • Swimming
  • Reading
  • Long walks

References

References available upon request.

Timeline

Business Analyst

Markerstudy Insurance Services Limited
11.2015 - 09.2025

Team Leader

Markerstudy Insurance Services Limited
01.2015 - 11.2015

Quality assurance analyst

Markerstudy Insurance Services Limited
12.2012 - 12.2014

Accounts payable representative

Markerstudy Insurance Services Limited
01.2005 - 12.2014

GCSEs -

Mayfield School

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Michaela Harding