Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michaela Halligan

Boltom,Greater Manchester

Summary

Organised and dependable Cleaner with over 10 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Cleaning supervisor

Britannia Hotels
Bolton, Greater Manchester
08.2023 - Current
  • Ensuring the hotel’s public areas such as the foyer, reception, facilities, and staircases are clean and well-maintained.
  • Assisting guests with any requests during their stay.
  • Overseeing cleaning and ensuring hotel standards are adhered to.
  • Liaise with management on supply needs for uninterrupted operation of the cleaning unit.
  • Coordinate deep cleaning projects, ensuring timely completion and satisfactory results.
  • Follow environmental regulations in waste disposal activities for safer surroundings.
  • Handle emergencies promptly ensuring minimal disruption to clients' normal operations.
  • Adhere strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.
  • Use excellent problem-solving skills to quickly resolve issues.

Carer and Cleaner

Lyngate Care Home
Bolton, Greater Manchester
11.2019 - 08.2023
  • Provided exceptional care to elderly patients by assisting with daily tasks.
  • Encouraged social interaction for improved mental health amongst residents.
  • Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
  • Assisted with mobility to ensure safety and prevent accidents.
  • Facilitated communication between patients and their families for better understanding of care plan progressions.
  • Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
  • Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
  • Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Maintained hygienic living environments through regular cleaning.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Aided clients with bedtime routines, washing and dressing.

Carer

Ark Healthcare
Bolton, Greater Manchester
06.2017 - 10.2019
  • Provided exceptional care to elderly patients by assisting with daily tasks.
  • Encouraged social interaction for improved mental health amongst residents.
  • Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
  • Assisted with mobility to ensure safety and prevent accidents.
  • Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.

Customer Care

Shop Direct
Bolton, Greater Manchester
09.2007 - 05.2017
  • Upheld highest level of customer care standards.
  • Delivered first-class support through attentive, friendly and responsive customer care.
  • Provided excellent customer care through prompt complaint resolution and quality of service.

Education

GCSEs -

Mount St Joseph Secondary School
Bolton
09.1995 - 06.2000

Skills

  • Strong customer service and interpersonal skills
  • Experienced in maintaining cleaning standards
  • Compassionate approach to elderly care and understanding of specific care needs
  • Excellent time management and organisational skills
  • Adherence to health and safety regulations in both hospitality and healthcare environments
  • Task prioritisation
  • Chemical handling
  • Cleaning techniques
  • Housekeeping standards

References

References available upon request.

Timeline

Cleaning supervisor

Britannia Hotels
08.2023 - Current

Carer and Cleaner

Lyngate Care Home
11.2019 - 08.2023

Carer

Ark Healthcare
06.2017 - 10.2019

Customer Care

Shop Direct
09.2007 - 05.2017

GCSEs -

Mount St Joseph Secondary School
09.1995 - 06.2000

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Michaela Halligan