Michaela Benson
Glenavy,Antrim
Summary
Resourceful individual with a diverse background in customer-focused roles. Adapts to changing demands and maintains composure in high-pressure situations. Dedicated to bringing a proactive attitude and a commitment to service excellence in future opportunities.
Overview
5
5
years of professional experience
Work History
Administrative Officer
Agri-food and Biosciences Institute
Belfast, Antrim
2025.06 - 2026.03
- Managed daily office operations to ensure efficient workflow and timely completion of administrative tasks.
- Organised and updated file systems to enhance accessibility for staff.
- Optimised purchasing by placing online orders for essential staff products while adhering to budget constraints.
- Entered and verified computer data to create reliable records.
Office Administrative Assistant (Part Time)
Connected Health
Crumlin, Antrim
2024.03 - 2026.03
- Handled calls with compassion and efficiency for vulnerable client support
- Entered data into company systems accurately
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Engaged with medical staff to ensure client wellbeing
Customer Advisor
Electric Ireland
Belfast, Antrim
2024.01 - 2025.03
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maintained up-to-date knowledge of products, services, and company policies to offer accurate information to customers.
- Met demands of high-volume customer enquiries and exceeded performance targets.
Customer Advisor
Ulster Bank
Belfast, Antrim
2022.03 - 2023.02
- Enhanced customer trust by safeguarding bank accounts and sensitive information.
- Minimised customer effort by efficiently completing balance checks, transfers, and account queries.
- Strengthened security responses by coordinating with the fraud department during breach concerns.
- Maintained composure under pressure to effectively resolve customer complaints.
Test and Trace Call Advisor
Hinduja Global Solutions
Belfast, Antrim
2021.01 - 2022.02
- Conducted daily outreach to over 60 customers via telephone, ensuring clear communication and comprehensive support.
- Coordinated outbound and inbound calls to provide crucial support for covid-19 self-isolation guidance.
- Assessed mental and physical wellbeing of customers after each conversation to ensure ongoing support.
- Recorded call outcomes in database notes to brief other staff.
Education
NVQ Level 2 - Call Centre Operations
Rutledge Training Group
Belfast, BFS2023-01
GCSEs -
St Louise’s Comprehensive College
BelfastSkills
- Booking management
- Client relationship management
- Complaint resolution
- Exceptional customer service
- Data entry
- Time management
- Communication skills
Languages
English
Proficient
C2
Timeline
Administrative Officer
Agri-food and Biosciences Institute
2025.06 - 2026.03
Office Administrative Assistant (Part Time)
Connected Health
2024.03 - 2026.03
Customer Advisor
Electric Ireland
2024.01 - 2025.03
Customer Advisor
Ulster Bank
2022.03 - 2023.02
Test and Trace Call Advisor
Hinduja Global Solutions
2021.01 - 2022.02
NVQ Level 2 - Call Centre Operations
Rutledge Training Group
GCSEs -
St Louise’s Comprehensive College