Summary
I am an extremely driven individual that would like to take on a new challenge after so many years with one business. I am driven by customer, staff and business success in all areas of Aftersales.
I have always developed within the business and gained additional skills and knowledge along the way by pushing myself to grow.
Overview
27
27
years of professional experience
Work history
General Aftersales Manager BMW, MINI & Motorrad
Wollaston
, Northamptonshire
2020.01 - Current
I am responsible for building a strong team to achieve a great customer experience whist achieving our sales and profit targets.
The role I currently hold is extremely varied on a daily basis other than the areas identified above. Some of my other roles are looking through accounts, retention figures to identify areas for improvement whilst celebrating success with the team.
My current team consists of 65+ team members so clear communication and guidance is critical in my role.
The departments I am responsible for turn over on average £1.3 million a month.
Service Manager BMW and MINI
Wollaston
2008.01 - 2020.01
Parts Manager
Wollaston
2002.01 - 2008.01
Parts Apprentice/Parts Advisor
Wollaston
1996.07 - 2002.01
Skills
- Customer-centric approach
- Aftersales budget control
- Aftersales data analysis
- Profit maximising expertise
- Staff retention
Timeline
General Aftersales Manager BMW, MINI & Motorrad - Wollaston
2020.01 - Current
Service Manager BMW and MINI - Wollaston
2008.01 - 2020.01
Parts Manager - Wollaston
2002.01 - 2008.01
Parts Apprentice/Parts Advisor - Wollaston
1996.07 - 2002.01