Michael Yeung
Winchester,Hampshire
Summary
Dynamic and proactive professional with a strong foundation in customer service and B2C sales, complemented by excellent communication skills and a multilingual ability. Demonstrates expertise in complaint handling, inventory management, and point of sale operation, ensuring efficient warehouse operations and shop floor maintenance. Holds a Food Hygiene Certificate and excels in product display setup with a keen familiarity with grocery products. Known for patience under pressure, effective multitasking, and a positive attitude, aiming to leverage these skills towards enhancing retail operations.
Overview
35
35
years of professional experience
1
1
Certification
Work history
Shop assistant - Part time
Supreme Chinese Restaurant
Winchester, Hampshire
2023.01 - 2024.07
Assisted with dish service, ensuring prompt and efficient delivery.
Managed packing for 50 takeaway orders to maintain food quality.
Facilitated delivery processes to enhance customer experience.
Sales & Marketing manager
Wo Hing Resources Ltd
Hong Kong
1992.09 - 2020.11
Pioneered implementation of CRM systems, enhancing data management and customer relations.
- Managed 50 key accounts, ensuring consistent revenue generation.
- Identified and capitalised on emerging market trends to drive revenue growth.
Deputy Manager Assistant
Baring Brothers Bank
London
1989.08 - 1992.05
Support deputy manager in IT tasks and liaise with other employers.
- Coordinated with different departments, ensuring seamless communication flow.
Education
Bachelor of Science - Computer Science
Central London Polytechnic
London 1986.10 - 1989.06
Industry Standard - Food Hygiene and Safety for catering
High Speed Training
Winchester, Hampshire 2025.06 -
Skills
- Positivity and enthusiasm
- Customer Service
- Excellent communication skills
- Warehouse operations
- Complaint handling
- Proactive attitude
- Grocery product familiarity
- Retail software usage
Affiliations
- Baking / cooking
- Reading
Certification
Level 2 Food Hygiene and Safety for Catering
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Industry Standard - Food Hygiene and Safety for catering
High Speed Training
2025.06 -
Shop assistant - Part time
Supreme Chinese Restaurant
2023.01 - 2024.07
Sales & Marketing manager
Wo Hing Resources Ltd
1992.09 - 2020.11
Deputy Manager Assistant
Baring Brothers Bank
1989.08 - 1992.05
Bachelor of Science - Computer Science
Central London Polytechnic
1986.10 - 1989.06