Michael WOODWORTH
York,North Yorkshire
Summary
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Overview
45
45
years of professional experience
Work history
Hotel concierge
Hilton York
New York, North Yorkshire
2007.08 - Current
Meet and greet guests on arrival.
Assistance with parking cars and luggage.
Booking guest taxis and reservations for restaurents.
Supported departments within hotel.
Healthcare assistant
NHS
York, North Yorkshire
2005.06 - 2007.05
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
Support worker
Mencap
North Yorks, North Yorkshire
2003.04 - 2005.05
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
Postman
Royal Mail
York, North Yorkshire
1978.11 - 2003.03
- Sorted mail between routes to maximise efficiency.
- Collected mail from post boxes, post offices and businesses [Timeframe].
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
Skills
- Effective communicator
- Guest relations expertise
- Self-motivated
- Guest experiences
Timeline
Hotel concierge - Hilton York
2007.08 - Current
Healthcare assistant - NHS
2005.06 - 2007.05
Support worker - Mencap
2003.04 - 2005.05
Postman - Royal Mail
1978.11 - 2003.03