Summary
Overview
Work history
Skills
Qualifications
Timeline
Generic

Michael Wood

Heanor,England

Summary

Supply Chain Manager, currently responsible for the procurement and performance of 12 key Hastings Insurance Suppliers with significant annual spend. An authentic leadership style, with a partnership approach to Supplier management focused on customer, compliance and mutual benefits. Ability to collaborate and deliver desired outcomes at pace, whilst keeping focus on innovation and market trends. Described as a diligent, driven professional who stays open to innovation and an improved customer experience. Customer-focused Supply Chain Manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding performance.

Overview

38
38
years of professional experience

Work history

Supply Chain Manager

Hastings Insurance
Bexhill-on-Sea, East Sussex
02.2025 - Current
  • Accountability for the Hastings building network that includes approved builders, asbestos removal, drain contractors and electricians. Additional control of Loss Adjusting Services, and alternative accommodation providers.
  • My responsibilities include performance management, including high level complaints handling
  • Operational efficiency
  • Managed risk within the supply chain effectively addressing any potential issues proactively.
  • Ensured compliance
  • Payment controls

Supply Chain/Procurement Manager

RSA
06.2020 - 01.2025
  • A strategic role integral to the wider business goals with key focus areas including customer satisfaction, supplier performance and regulatory compliance
  • Maintaining awareness of commodity specifics, aiming to keep market leading performance within budget
  • Integrated the RSA sole Legal Service provider, following their onboarding in Nov 2018 by a predecessor
  • Ownership of the Legal supplier’s performance and spend, alongside contract changes/renewal and rate-re-negotiations
  • Maintain a meaningful understanding of the sub-contractor network, including their performance and financial standing
  • Reduced the key policy validation timeline down from 5 days to 'real time' via platform integration
  • Control reserve and supplier spend
  • Introduced a monthly dedicated complaints forum, involving RSA head of complaints and the supplier’s complaints champion and Account Manager, to progress high-profile complaints whilst understanding complaint patterns, trends and market influencers
  • Chair weekly, monthly and quarterly performance meetings for the Legal provider
  • Responsibility for quarterly compliance submissions and strategy meetings with all nine suppliers
  • Accountable for the progression of RSA internal audit actions for all suppliers, including the implementation of process improvements
  • Responsible for the runoff of two key accounts, including a high-profile liquidation that involved a criminal investigation into a director’s financial activities
  • Current Supply Chain/Procurement role has an obligation for me to complete a sizeable number of annual training modules. These include: Recognising Bribery & Corruption, Fraud, Competition Law, Understanding sanctions, Managing Third Party Suppliers, Information & Cyber security, Risk & Control Data protection

Supply Chain/Procurement Manager

RSA
01.2009 - 01.2020
  • Management of RSA approved builders and property restoration suppliers
  • The role evolved over 11 years and had me gain significant commodity experience through accountability for a wide range of commodities including: Loss Adjusting Services, Subsidence/Structural Design, Environmental Pollution, Glazing, Electrical Goods replacement, Jewellery (including specialist Asian Jewellery)
  • Key project included 2016 revision of the buildings fulfilment strategy

Loss Adjusting Services (field based)

RSA
01.1998 - 01.2009
  • End-to-End ownership of Household/SME claims up to £100k (reserve)
  • During my time in this role, I was seconded to a major project and a loss adjusting lead for a key fraud objective
  • Development of the new RSA claims platform, working alongside Accenture for nine months, followed by 6 months delivering on site internal training
  • Regional insurance fraud awareness champion, liaising with the RSA dedicated fraud team to improve internal awareness through training and shared learnings

Insurance Broker

Swinton Insurance
01.1987 - 01.1998
  • I started my insurance career with Swinton Insurance, after leaving business college
  • I became a Branch Manager in 1993, having been a relief manager for a year
  • I ended my career at Swinton managing one of their larger offices with c7 members of staff reporting into me

Skills

  • Decision-Making
  • Project oversight
  • Supply chain collaboration
  • Negotiation and communication

Qualifications

  • BTECH National – Business & Finance, 1988
  • CII Certificate of General Insurance Proficiency, 1988
  • Train-The-Trainer, 2009
  • Lean Six Sigma, 2009
  • RSA Plain Numbers Champion, 2022

Timeline

Supply Chain Manager

Hastings Insurance
02.2025 - Current

Supply Chain/Procurement Manager

RSA
06.2020 - 01.2025

Supply Chain/Procurement Manager

RSA
01.2009 - 01.2020

Loss Adjusting Services (field based)

RSA
01.1998 - 01.2009

Insurance Broker

Swinton Insurance
01.1987 - 01.1998

Similar Profiles

Create profile
Michael Wood