Michael Williams
Cardiff,Glamorgan
Summary
Experienced professional with a robust skill set in confined spaces work, wastewater regulation, and pipeline maintenance. Demonstrates leadership in crisis situations and excels in fostering a safety culture while minimising service disruptions. Adept at emergency response readiness, critical thinking in emergencies, and adapting to changing conditions. Committed to maintaining compliance with operating standards and enhancing water quality awareness through strategic planning and preventative measures. Career goals include advancing expertise in transport safety understanding and inventory management to optimise operational efficiency.
Experienced Window Installer offering expertise in windows, conservatories and door installation, repair and maintenance. Providing outstanding attention to accuracy and quality standards for faultless results.
Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Highly-skilled Bicycle Mechanic, specialising in BMX bicycle assembly, maintenance and repairs. Providing a positive, team mentality to all tasks, working effectively and efficiently under pressure to meet demands of fast-paced retail environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Water pipeline maintenance operator
M Thomas
Cardiff, South Glamorgan
02.2024 - 08.2024
- Trained new employees in proper safety procedures and operations.
- Repaired and replaced damaged sections of pipeline, maintaining efficient water supply.
- Cleaned pipelines regularly, ensuring optimal functioning at all times.
- Implemented preventive measures to avoid potential pipe breakdowns.
- Worked as part of a team to achieve project deadlines.
- Operated various types of equipment, enhancing job efficiency.
- Managed the replacement of old pipes, improving system efficiency.
- Followed company protocols whilst carrying out all tasks.
- Coordinated with other teams for large-scale projects.
- Detected pipe leaks with advanced diagnostic tools.
- Performed routine repairs for seamless water flow.
- Identified potential issues through diligent inspection routines.
- Assessed pipeline damage, resulting in timely repair work.
- Utilised detailed blueprints to install new pipelines accurately.
- Conducted pressure tests on pipelines for leak detection.
- Maintained safety standards to prevent accidents or mishaps on site.
- Tested plumbing systems, located leakages and repaired faults.
- Completed new installations, repairs and maintenance work on interior and exterior piping systems.
- Measured, cut, bent and threaded piping into correct configurations.
- Assembled piping systems for heating, ventilation and drainage needs.
- Dug new trenches for input and output piping for water input systems.
Window installer
CLM Windows and doors
Merthyr Tydfil, Merthyr Tydfil
02.2020 - 02.2024
- Demonstrated excellent customer care skills by addressing customer queries promptly and courteously.
- Installed a variety of windows to meet customised client requirements.
- Performed routine maintenance checks on tools and equipment, ensured optimal performance during work.
- Achieved timely completion of projects with meticulous planning and execution.
- Measured spaces accurately for new window installations; prevented costly mistakes or reworks due to incorrect measurements.
- Cleaned up worksite thoroughly after each job completion; left properties looking neat and presentable.
- Conducted inspections post-installation, guaranteed quality assurance of the project completed.
- Maintained cleanliness during and after work, ensuring minimal disruption to homeowners.
- Assisted with loading and unloading of materials from delivery trucks; facilitated smooth operations on site.
- Enhanced customer satisfaction by providing efficient window installation service.
- Removed old windows carefully to avoid damage to property structure, maintained professional integrity at all times.
- Collaborated effectively with other tradesmen to ensure coordinated work schedules that minimised delays in project completions.
- Utilised hand and power tools proficiently for precise window installations.
- Assisted colleagues with heavy lifting tasks; ensured smooth workflow on-site.
- Followed strict health and safety guidelines whilst working at heights or using hazardous equipment resulting in zero accidents on site.
- Adhered strictly to industry standards for window fitting and sealing results in top-quality workmanship.
- Consulted with clients about their preferences for window style, size, and materials used; provided tailored solutions according to their needs.
- Performed necessary maintenance and repair to Windows, conservatories, doors and flat roofing in commercial and domestic settings.
- Carefully loaded and unloaded company vehicles with glass and PVC, focusing on safety and quality standards.
- Managed diverse installation projects, including fitting Windows, Conservatories, Doors and flat roof products with accuracy.
- Installed various window and door types in customers' homes to desired specifications.
- Removed old windows and doors for renovation work.
- Cleared leftover materials after work completion for safe disposal.
- Removed old materials and installed new products during preventative maintenance duties.
- Fitted weatherboards, UPVC and aluminium sealant around windows and doors for weatherproofing.
- Took measurements for new fittings to fit doors and windows properly.
- Loaded and unloaded materials from vehicles onto work site.
- Fixed single, double an triple glazed windows and glass doors in new construction sites.
- Answered questions and addressed concerns to provide remarkable customer experience.
- Added trims and special finishes to enhance aesthetic appearance.
- Installed porches and conservatories to create more space.
- Organised and scheduled workloads to meet company deadlines.
- Installed locks and metal arms on newly fitted windows for security.
- Performed warranty work requested by customers within agreed terms and conditions.
- Obeyed rules to maintain safe working environment.
- Prioritised daily installation duties to meet tight deadlines.
- Oversaw glass installations for skylights and ceilings, taking extra safety precautions at heights.
- Used proper size and type of shim to support glass sheeting.
- Selected proper glass materials and tools for product needs.
- Handled and fit stained-glass windows into specialised frames.
- Rinsed glass after bevelling process to remove abrasive residue.
- Set shims in gaps to keep glass firmly in place.
- Measured glass to verify precise cuts to established dimensions and tolerances.
- Installed glass in window frames, doors and showers with attention to quality.
- Recorded daily work performed and reported to management.
- Inspected glass sheets to detect blisters or stones.
Delivery driver
Domino's Pizza
Nelson, Caerphilly County Borough
01.2019 - 01.2020
- Provided excellent customer service, enhancing company reputation.
- Navigated various routes efficiently, leading to increased route coverage.
- Improved client satisfaction by delivering packages promptly and accurately.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Maintained vehicle cleanliness for a professional appearance.
- Coordinated delivery schedules for optimum time management.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Completed emergency deliveries successfully despite challenging conditions.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Reduced fuel costs with efficient route planning.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Handled fragile items carefully, resulting in zero damage complaints.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Ensured safety by regular vehicle inspections and maintenance.
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Safely loaded and unloaded packages with zero material damage.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Verified each delivery against shipping instructions before delivering to customers.
- Applied personal road knowledge and GPS application to set shortest routes.
- Selected most appropriate route, accounting for weather and road closures.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Accepted and organised work requests using company app.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Submitted required documentation upon journey completion.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Carried out complex manoeuvres in busy, high pressure environments.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Regularly updated control centre on location and availability .
BMX technician, ramp builder and receptionist
Rampworld
Cardiff, South Glamorgan
01.2016 - 01.2019
- Assured safety on-site by strictly adhering to health and safety guidelines.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Answered email + telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Took and communicated messages to minimise interruptions to staff workflows.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Embodied company values through friendly and reliable customer service.
- Admitted guests into buildings to control site access.
- Kept reception area clean and organised to uphold professional office reputation.
- Collaborated with team members for large-scale repair projects.
- Provided excellent customer service to build lasting relationships with clientele.
- Repaired punctured tyres swiftly, reducing client downtime.
- Assisted customers in choosing appropriate spare parts, ensuring compatibility with their bicycles.
- Calibrated suspensions systems accurately, improving ride comfort and stability.
- Managed repair schedules to ensure timely deliveries of serviced bicycles.
- Maintained a clean workspace, promoting an efficient working environment.
- Upheld standards of cleanliness and organisation within the workshop.
- Installed new parts for upgraded bicycle functionality.
- Performed routine maintenance checks for smoother rides.
- Demonstrated technical skills by assembling bicycles from scratch.
- Followed safety guidelines whilst performing repair tasks.
- Kept abreast of latest bicycle technologies to offer expert advice to customers.
- Ensured customer satisfaction by providing high-quality bicycle repairs.
- Adjusted brakes and gears, providing safer riding experiences.
- Conducted comprehensive diagnostics to identify mechanical issues.
- Improved bicycle performance with regular servicing.
- Trained new staff members, resulting in increased productivity levels.
- Disassembled bicycles to access and replace worn or damaged components.
- Maintained organised work space to reduce errors and safety hazards.
- Serviced bicycles and other non-motorized transport equipment.
- Inspected chains, gears and wheels to decipher root cause of issues.
- Ordered replacement parts and upgrades to meet customer requests.
- Assembled new bicycles and added accessories per customer work orders.
- Performed troubleshooting and repair on diverse bicycle makes and models.
- Repaired or replaced brakes, gears and driving chain mechanisms.
- Changed wheels and tyres and checked for proper air pressure.
- Cleaned and lubricated bearings and moving parts.
- Test drove bicycles after repairs to confirm resolution of reported problems.
- Used hand tools to make performance-enhancing adjustments
- Modified and spray-painted bicycle frames to restore appearance.
- Followed all regulatory guidelines for bicycles used to compete in sporting events.
Education
Diploma of Higher Education - Horticulturre
Treorchy Comprehensive School
Treorchy, Rhondda Cynon Taf 09.2007 - 05.2012
Skills
- Confined spaces work
- Wastewater regulation knowledge
- Fault identification and reporting
- Leadership in crisis situations
- Time management in repairs
- Initiating preventative measures
- Compliance with operating standards
- Fostering safety culture
- Service disruption minimization
- Maintenance coordination
- Pipeline maintenance
- Sewer network experience
- Drainage system management
- Pipefitting expertise
- Pipeline installation techniques
- Composure under stress
- Pressure management
- Emergency response readiness
- Pipe network navigation
- Water treatment processes knowledge
- Adapting to changing conditions
- Critical thinking in emergencies
- Managing workflow schedules
- Time management with tasks
- Burst pipe repair techniques
- Water quality awareness
- Drive in adverse conditions
- Safe loading practices
- Air brake system understanding
- Basic vehicle diagnostics
- Punctuality and reliability
- Knowledge of roadside assistance
- Breakdown handling
- Advanced spatial awareness
- Understanding of road laws
- Adaptability to weather changes
- Truck maintenance and repair
- Transport safety understanding
- Stress handling
- Cargo handling knowledge
- Night deliveries
- GPS operation
- Upholstery Cleaning
- Route and journey planning
- Detailed vehicle checks
- Engine and tyre checks
- Mechanically inclined
- Safe driving practices
- Route navigation
- Vehicle maintenance and repairs
- Map reading
- Journey and route planning
- Health and Safety Compliance
- Cash handling
- Customer Service
- Cultural awareness
- Manual handling
- Interpersonal communication
- Product knowledge
- Multitasking
- Equipment Maintenance
- Strategic planning
- Conflict Resolution
- Inventory control
- Inventory management
Affiliations
- Rugby
- Motocross
- Gym
- Spending time with family
Accomplishments
I am known to be a person who is very adaptable and can turn my hand to any task.
Certification
Current valid CSCS card
Full clean UK driver license
Safety of Asbestos Removal Certificate
Timeline
Water pipeline maintenance operator
M Thomas
02.2024 - 08.2024
Window installer
CLM Windows and doors
02.2020 - 02.2024
Delivery driver
Domino's Pizza
01.2019 - 01.2020
BMX technician, ramp builder and receptionist
Rampworld
01.2016 - 01.2019
Diploma of Higher Education - Horticulturre
Treorchy Comprehensive School
09.2007 - 05.2012
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