Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Michael Whittam

Longfield,Kent

Summary

A dedicated professional with a strong focus on communication excellence and team motivation, driving operational and time efficiency. Skilled in delegating effectively and prioritising tasks to enhance workforce training and development. Committed to achieving operational goals through strategic planning and execution, aiming to contribute to operational success whilst managing numerous tasks on demand whilst maintaining calm and collected.


I have frequently been recognised for my dedicated hard work by those around me I have been nominated Employee of the Month twice, Two Badges awarded by partners outside the branch as well as many One step beyond awards, dedicated to consistently improving and striving to maintain a focussed and hard working mindset.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Stock replenisher / Keyholder

Waitrose and partners
Longfield , Kent
09.2022 - Current
  • During the stock replenishment processes I ensure optimal product availability on shelves. During my shift I aim to ensure I am maximising the amount that will fit correctly on a shelf and will be consistently checking the warehouse or high level shelving for other potential items that will go out.
  • Assisted in training new team members on effective stock management replenishment and home delivery picking as well as many other roles within the branch to a high standard to ensure the partner have a clear grasp and understanding of their role within the team. I also aim to communicate changes as soon as possible to ensure the team is clear on new expectations or to help better their understanding.
  • Assisted in unloading delivery lorries is a key role that I play within the branch in which I aim to complete a unload and reload of a lorry safely and efficiently. Due to my conduct I have received two pieces of positive feedbacks from Waitrose HGV drivers on my Workday account praising the effect and helpfulness.
  • Helped customers locate desired products efficiently improving shopping experience, I am proactive in asking customers if they require assistance and will often guide the customers personally to the exact bay and item they are enquiring about or to offer as much support as I can.
  • This was completed restocking outside of business hours to minimise disruption to shoppers in which myself and other partners volunteer to come into the branch early in order to assist in a smoother shift due to issues out of our control.
  • Ensured smooth store operations by effectively managing shifts during the start of my keyholding position I was given the responsibility of running shifts whilst other staff members were away on holiday, after the two week trial I received six pieces of positive feedback from separate members of staff as well as senior management members.
  • Recently I have undertaken the role of a Informal Representative for the partnership council in which I encourage partners to approach me with ideas or possible issues they face within the company which I feedback to the formal counsel representative, I was approach for this role in the later part of August 2025.
  • During my time with the partnership I have had to assist members of the public who late at night have become stranded at the local station and who have asked for assistance to get home, I have had to adapt to everyone and try my best to assist in everyway I can from contacting relatives to offering support in how to get home.
  • As a keyholder I have had to intervene during moments of conflict between two partners and effectively separate two aggressive partners from confronting one another further on the shop floor, this was done professionally and in accordance to company policy by utilising clear communication and firm action.

Kennel hand

Tony Collect
Harvel Meopham , Kent
09.2021 - 08.2022
  • During my time as a kennel hand a my role of my job was to ensured high standards of cleanliness and hygiene within kennels and surrounding areas. this included the Kennel itself as well as maintenance tasks within the property. These varied every week but were often assigned to myself due to my willingness to problem solve.
  • Often during the start of my shift I was informed of any illnesses within my section of the kennel and informed of the best way to monitor the animal health and behaviour in order to identify any signs of distress or illness. This was often a key task for myself and other staff members to ensure that the animals we were entrusted with were at the healthiest they could be. This coincides with assisting with feeding and administering medication to dogs as required. This was often a very strict system due to the penitential issues that could occur as a result, as a result a system was in introduced and managed by myself and other members of the team.
  • A key aspect of the kennel role was developing and maintaining a positive relationships with pet owners through effective communication. Often when owners would come to collect or vest their dogs it was crucial to inform them of any issues the dogs have faced and to keep them up to date with the health and condition of the dog in order to remain as a transparent as possible.
  • One key aspect of the team was the introduction of new members who were vital to the operation, as a result providing guidance and training to new kennel hands to foster a supportive work environment was a fundamental part of the kennel and was a task myself and one other member of the team was tasked with, this was done to ensure the team remained the best it could be as well as supporting one another in everyway.
  • Due to the role of the job working unconventional and extended hours during busy periods such as school holidays or Christmas time was part of the role in which I volunteered for numerous times in order to help out where it was possible.


Education

GCSEs - English language/English Spoken, Combined science, History, Mathematics, Media, Construction

Longfield Academy
Kent

A-Levels - Criminology, History, Sociology

Longfield Academy Sixth Form
Kent

Skills

  • Communication excellence / Communication skills
  • Delegating effectively
  • Task prioritisation / Workforce training and development
  • Team motivation
  • Operational efficiency
  • Time efficiency / Time management

Languages

English
Native

Certification

Keyholder

Handling Information the Right Way - JLP

Manual Handling - JLP

Inclusion - JLP

Sexual Harassment Awareness & Prevention - JLP

Fraud in Retail and Hospitality - JLP

Fraud in the Partnership - JLP

Fire Safety - JLP

Trading Legally - W&P

Food Safety & Hygiene Level 1 - JLP

Accomplishments

    Student of the Year (Once)

    100% Academic attendance (Twice)

    Nominated for employee of the month (Twice)

    Numerous One step beyond for hard work

    One "In this together badge"

    One "Great contribution badge"

Affiliations

Consistent Gamer and have been for many years, it allows me to have downtime to myself or with a tightly knit group of friends who all provide one another with support. When mi not gaming I'm scoping out my next concert date of one of my many favourite bands. I find going to concerts is my personal favourite thing to due to the experience of live music and the friendly environment it creates with other fans. The social aspects of both of my hobbies allows me to connect and build my social skills with those around me.

References

References available upon request.

Timeline

Stock replenisher / Keyholder

Waitrose and partners
09.2022 - Current

Kennel hand

Tony Collect
09.2021 - 08.2022

GCSEs - English language/English Spoken, Combined science, History, Mathematics, Media, Construction

Longfield Academy

A-Levels - Criminology, History, Sociology

Longfield Academy Sixth Form

Similar Profiles

Create profile
Michael Whittam