Overview
Work history
Education
Skills
Timeline
Generic

Michael Whalley

Doncaster

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work history

Security supervisor

Frenchgate Shopping Centre (ABM)
Doncaster
04.2024 - Current
  • Rotas, including external staff
  • Monthly time sheets and hourly reconciliation reports
  • Handling holiday requests and finding adequate cover
  • Antisocial behavior reporting for the local agencies
  • Covering the mall and control as needed
  • Dealing with customers and shop staff
  • Staff file keeping
  • Completing monthly compliance reports for the company
  • Dealing with internal disciplinary matters
  • Liaising with local council and law enforcement

CCTV operator

Frenchgate Shopping Centre (ABM)
Doncaster
05.2018 - 04.2024
  • Worked in security control room to continuously monitor CCTV feeds.
  • Kept all logs, reports and records up to date and accurate, promptly completing updates
  • Assisted law enforcement officers with investigations by providing pertinent video footage
  • Maintained consistent site security, enforcing rules, issuing notifications
  • Handled car park related issues, using the software provided
  • Acted as customer service when they were out of hours
  • Assisted with signing in contractors and issuing them keys
  • Handled security, cleaning, management and town centre radios
  • Completed weekly fire tests for the whole centre, also handled individual shop fire tests
  • Carried out and logged equipment checks, reporting all faults and failures

Cleaning operative

Frenchgate Shopping Centre (ABM)
Doncaster
04.2018 - 05.2018
  • Safely used equipment such as balers, compactors and pump trucks
  • Emptied and cleaned various types of bins
  • Collected rubbish and other waste material in a safe a efficient manner

Security officer

Frenchgate Shopping Centre (Under various)
Doncaster
06.2006 - 01.2014
  • Handled minor disputes among staff calmly and professionally, minimizing disruptions at work..
  • Collaborated with security teams and emergency services to resolve urgent situations
  • In person surveillance to monitor individuals and gather evidence of violations
  • Monitored CCTV screens and reporting suspicious activities.
  • Conducted routine inspections of fire extinguishers, fire doors and other equipment, maintaining readiness for emergencies
  • Worked in security control room to continuously monitor CCTV feeds
  • Assisted in emergency evacuations
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols
  • Remained flexible and calm in rapidly moving environment and adapted to developing situations
  • Identified safety risks by analyzing reports and camera footage
  • Prevented security breaches through continuous monitoring
  • Resolved conflicts and negotiated mutually beneficial agreements

Sales assistant

Littlewoods/Index
Doncaster
11.2003 - 01.2004
  • Picked orders from inventory locations
  • Reviewed purchase orders, ensuring accuracy
  • Retrieved orders from the storeroom.
  • Verified orders with customers
  • Offering face to face advice to customers
    • Working on the checkout processing all types of payments.
    • Processing returns and refunds as required in line with company procedures.
    • Ensure physical stock held in the stores and shop floor is stored in a well ordered and safe manner with the aim of reducing damage and facilitating easy stock counting
    • Ensuring that all areas are clean and adhere to the company's clear floor policy
    Health and Safety requirements.
    • Handling customer complaints
    • Working to Health and Safety guidelines

Education

North Doncaster Technical Collage
Doncaster
09.1996 - 09.2001

Skills

Determined to complete tasks to a high standard
Popular team member who listens and can empathise
Supervising Experience
Retail
Microsoft Office
Enthusiastic to learn new skills
Customer Service
Problem solving and able to find solutions
Can build relationships with people of all ages
Able to work independently and show initiative or work as part of a team

  • City and Guilds level 1 in horticulture
  • Manual handling
  • IPAF operator trained


Timeline

Security supervisor

Frenchgate Shopping Centre (ABM)
04.2024 - Current

CCTV operator

Frenchgate Shopping Centre (ABM)
05.2018 - 04.2024

Cleaning operative

Frenchgate Shopping Centre (ABM)
04.2018 - 05.2018

Security officer

Frenchgate Shopping Centre (Under various)
06.2006 - 01.2014

Sales assistant

Littlewoods/Index
11.2003 - 01.2004

North Doncaster Technical Collage
09.1996 - 09.2001

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Michael Whalley