Michael Welsh
Glasgow
Summary
Proactive Team Leader with expertise in workload organisation and team management. Coordinates production schedules and ensures the highest quality standards are met through effective communication with team members and stakeholders. Drives project success by identifying improvement areas and adapting strategies accordingly.
Overview
19
19
years of professional experience
Work History
Team Leader
Auld's Delicious Desserts
01.2023 - Current
- Inspiring staff to achieve or exceed goals through regular motivation.
- Monitoring team performance, identifying areas for improvement and implementing them. Reduced waste by 28% and throughput by 43%.
- Using large mixers to make mixes, sauces, crumb, frostings, icings and gels ready for the shift ahead.
- Using boilers to make caramels, observing times and temperatures along the way, whilst adhering to safety protocols.
- Organising the weekly workload to deliver the plan that comes from head of production, resourcing tasks playing to individuals strengths.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement. Assisted with team recruitment, interviewing and onboarding.
Gardener
Acer Landscapes
06.2020 - 12.2022
- Leading a team and managing duties for the daily/weekly schedules of soft landscaping.
- Liaising with customers to obtain information required on a specific job and delivering the spec to the highest standard.
- Consulted with clients to better understand garden needs, vision and requirements.
Tennis Coach
David Lloyd, Rouken Glen
06.2018 - 03.2020
- Coached club members through weekly group and individual sessions.
- Owned session planning to align coaching plans with member requirements.
- Managed own business operations by overseeing daily delivery and administration.
Head Tennis Coach
Newlands LTC
08.2007 - 03.2015
- Increase junior membership by 400%.
- The club received the Club of the Year award and I earned a nomination for Coach of the Year in 2013.
- Managed club programme, organising coaching groups and individuals, and successfully attracting new clients and members.
- Conducted outreach sessions at local schools and nurseries, effectively promoting club activities and increasing community engagement.
- Arrange monthly tournaments, manage court bookings and assist in junior team organisation.
- Worked as Club Coach until 2010 and was promoted to Head Coach in 2011.
- Ran club pro shop, organising stock and ordering items for clients while overseeing re-stringing service.
Education
BSc - Mathematical Sciences
University of Paisley
Glasgow01-1996
Skills
- Project management
- Performance monitoring
- Task delegation
- Workload organisation
- Team leadership
- Staff motivation
Timeline
Team Leader
Auld's Delicious Desserts
01.2023 - Current
Gardener
Acer Landscapes
06.2020 - 12.2022
Tennis Coach
David Lloyd, Rouken Glen
06.2018 - 03.2020
Head Tennis Coach
Newlands LTC
08.2007 - 03.2015
BSc - Mathematical Sciences
University of Paisley