Michael Walters
Application Support Engineer
Stockport
Summary
Insightful Application Support Engineer offering almost 4 years of customer support and application troubleshooting. Highly skilled in root cause analysis and quality control with a passion for driving company's mission and values.
Astute professional highly skilled in application development, testing, and debugging. Talented individual fluent in ColdFusion and intermediate to advanced in Python.
Eager to learn the latest advancements in development technologies.
Proven to be a quick learner of new technologies and able to integrate my existing skills with new found knowledge.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Application Support Engineer
Voicescape
Salford, Manchester
02.2022 - Current
- Contribute to continuous improvement and quality assurance tasks.
- Develop internal tools to streamline internal processes.
- Investigate customer queries, resolving data issues.
- Identify and correct bugs and security flaws in the code base.
- Create software applications in test-driven development environment.
- Updated technical documentation, product specifications and technical training materials.
- Write efficient code for a database driven application
- Participate in internal ideas groups to help accelerate / streamline the production roadmap.
- Develop new customer facing features upon request from clients.
- Gained strong analytical and troubleshooting skills.
- Learnt how to develop efficient applications in ColdFusion, JavaScript and MySQL.
- Incorporated previous Python experience into the current tech stack to create internal tools.
Senior Technical Support Agent
Fourth Hospitality
Macclesfield, Cheshire
01.2021 - 01.2022
- Worked with customers to understand needs and provide excellent service.
- Troubleshooted data issues with SQL Server queries
- Handled customer escalations through calls with Clients.
- Gained a high level of application specific knowledge.
- Trained my knowledge out to the rest of the team and helped to expand the internal product documentation.
- Received communications from multiple channels (phone, tickets and live chat).
- Consistently exceeded KPI's.
- Performed calls to our API's to troubleshoot and fix data mismatches.
Education
Diploma - Full Stack Web Development
Code Institute
Remote 10.2020 - 10.2021
A Level - Economics
Cheadle Hulme High School Sixth Form
Cheadle Hulme, Stockport 09.2015 - 06.2017
A Level - Physics
Cheadle Hulme High School Sixth Form
Cheadle Hulme, Stockport 09.2015 - 06.2017
A Level - Psychology
Cheadle Hulme High School Sixth Form
Cheadle Hulme, Stockport 09.2015 - 06.2017
Skills
Process automation
undefinedTimeline
Application Support Engineer
Voicescape
02.2022 - Current
Senior Technical Support Agent
Fourth Hospitality
01.2021 - 01.2022
Diploma - Full Stack Web Development
Code Institute
10.2020 - 10.2021
A Level - Economics
Cheadle Hulme High School Sixth Form
09.2015 - 06.2017
A Level - Physics
Cheadle Hulme High School Sixth Form
09.2015 - 06.2017
A Level - Psychology
Cheadle Hulme High School Sixth Form
09.2015 - 06.2017
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