Michael Victory
City of London
Summary
Forward-thinking and organised gym General Manager with experience in boosting memberships and managing staff. Committed to maintaining gym to offer first-class equipment, comfortable environment and clean amenities. Strong knowledge of using marketing promotions and referrals to bring in new members and also providing excellent customer service skills in order to increase merchandise sales.
Overview
8
8
years of professional experience
1
1
Certification
Work history
General manager
Gym Location
Sutton, Kent
10.2024 - Current
- Maintain all machines/equipment with regular checks and and fix broken machines (snapped cables etc) within a 24 hour window to maintain member satisfaction
- Identify new business opportunities, leading to market expansion.
- Increase overall operational efficiency by implementing new management strategies.
- Oversee members of staff such as cleanings and class instructors to ensure the club runs smoothly and efficiently, whilst upholding cleanliness and class standards
- Met monthly sales and revenue targets at a 100% rate.
- Helped to open the Crawley site. This included liaising with external contractors, completing Health and Safety checks, interviewing and enrolling staff members and using marketing strategies to gain members.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Delivered results under pressure to meet tight deadlines.
General manager
Kings Gym Crawley
Crawley, West Sussex
08.2023 - 10.2024
- Overseeing a fitness personnel team to ensure our elevated operational standards are maintained, whilst promoting team cohesion on a day-to-day basis.
- Ensuring the weekly orders of stock and equipment were processed in accordance with the minims needed on site.
- Liaising with external companies to maintain the security, cleanliness and safety of the gym
- Teaching and using various sales techniques in order to boost memberships and sales
General Manager
Kings Gym Mitcham
London
06.2022 - 08.2023
- Overseeing a fitness personnel team to ensure our elevated operational standards are maintained, whilst promoting team cohesion on a day-to-day basis.
- Ensuring the weekly orders of stock and equipment were processed in accordance with the minims needed on site.
- Liaising with external companies to maintain the security, cleanliness and safety of the gym
- Teaching and using various sales techniques in order to boost memberships and sales
Gym Supervisor
Kings Gyms
Mitcham, Merton
02.2022 - 06.2022
- Promoted to a supervisor role a month after joining the company.
- Became acting manager for a short period of time during the managers absence, leading to a potential management role offer.
- Helped the general manager to oversee a fitness personnel team, ensuring the fulfillment of tasks and high-quality customer service was maintained.
- Maintained the cleanliness of the gym floor for continued customer satisfaction and best-possible hygiene practices.
Front Office Assistant
Marriott Hotels
Lingfield, Surrey
05.2021 - 02.2022
- Answered incoming calls politely and courteously, using Marriott standard greetings.
- Delivered exceptional guest service throughout entire check in/out process.
- Liaised with maintenance and cleaning teams, regularly updating room status to improve turnaround time.
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
Bar Manager
Copora Agency
City of London
03.2017 - 05.2021
- Oversaw a team of up to five members, ensuring they upheld cleanliness and customer service standards.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Built and maintained displays of spirits, enticing guests to make purchases.
Football Academy Head Coach
Learn.Play.Achieve Academy
Richmond, Richmond upon Thames
06.2018 - 03.2020
- Led sessions of up to 35 children aged 4-16 creating a safe, fun environment for a range of ages to enjoy
- Created session plans to improve player's technique, skill and knowledge of the game.
- Prevented injuries with sustained warm-up activities and training regimes.
- Instilled discipline and principles of good sportsmanship, reducing pitch misconduct and penalties for bad behaviour.
- Built player strength and technique through strategic direction and mentoring.
Education
Master of Science - Sports and Exercise Science
University of Roehampton
Roehampton07.2020
Bachelor of Science - Sports and Exercise Science
University of Roehampton
Roehampton07.2019
Skills
- Excellent communicator
- Faultless customer service
- Exercise physiology
- Determination to progress in a role
- Team leading experience
Certification
- Level 1 Fire Safety Officer
- Level 2 Fitness instructor
- Level 3 Personal Trainer
References
References available upon request.
Timeline
General manager
Gym Location
10.2024 - Current
General manager
Kings Gym Crawley
08.2023 - 10.2024
General Manager
Kings Gym Mitcham
06.2022 - 08.2023
Gym Supervisor
Kings Gyms
02.2022 - 06.2022
Front Office Assistant
Marriott Hotels
05.2021 - 02.2022
Football Academy Head Coach
Learn.Play.Achieve Academy
06.2018 - 03.2020
Bar Manager
Copora Agency
03.2017 - 05.2021
Master of Science - Sports and Exercise Science
University of Roehampton
Bachelor of Science - Sports and Exercise Science
University of Roehampton
Similar Profiles
URSULA DOCTORURSULA DOCTOR
Financial Management Analyst (Lead), GS-12 at AFPC/DPP Operating LocationFinancial Management Analyst (Lead), GS-12 at AFPC/DPP Operating Location
Marie Eudoxie TABLÉMarie Eudoxie TABLÉ
Assistante administrative et comptable at LGCI(Location de Grue en Cote D'Ivoire)Assistante administrative et comptable at LGCI(Location de Grue en Cote D'Ivoire)
Jacinta NyagaJacinta Nyaga
HOUSEKEEPING/CLEANING COORDINATOR at HEWS JANITORIAL & CLEANING SERVICES-WORK LOCATION AT EXCLUSIVE RESORTSHOUSEKEEPING/CLEANING COORDINATOR at HEWS JANITORIAL & CLEANING SERVICES-WORK LOCATION AT EXCLUSIVE RESORTS
Faye MasseyFaye Massey
Customer Service Assistant at CexCustomer Service Assistant at Cex
Adrian LeiAdrian Lei
Credit Data Scientist at Starling BankCredit Data Scientist at Starling Bank