Summary
Overview
Work history
Education
Skills
Custom
Timeline
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MICHAEL TAYLOR

London

Summary

Customer-oriented, strategic-thinking and meticulous sales professional with 23 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into product support specialist role with a dynamic organisation.

Overview

23
23
years of professional experience

Work history

Senior Technical Consultant

Washing Systems International (WSI) Ltd
01.2011 - 01.2024
  • Boosted client satisfaction by providing expert technical advice.
  • Fostered strong professional relationships across divisions for improved business networking.
  • Streamlined operational processes with comprehensive system upgrades.
  • Delivered detailed project reports to ensure transparency and clarity.
  • Reduced downtime, implemented proactive maintenance strategies.
  • Optimised IT systems for increased productivity.
  • Achieved service excellence with prompt problem resolution.
  • Devised strategic plans to drive business growth.
  • Conducted client training sessions for enhanced technical skills.
  • Drove customer retention by delivering exceptional service levels.

New Business Development Manager (Healthcare)

Datamonitor Group
01.2008 - 01.2011
  • Proactively sold MedTRACK biomedical business intelligence platform, securing £200K new business revenue during tenure.
  • Supported Licensing and Partnering strategies, engaging with key players internationally, through online demonstrations and training on MedTRACK database.
  • Maintained ownership of MedTRACK sales pipeline, sourcing and developing new business opportunities to drive sales.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Conducted market research to identify potential business opportunities.

Sales Executive & Account Management

B.I.G Ltd (Badge and Personalised Print Company)
01.2002 - 01.2008
  • Successfully managed a yearly account base of £100K, consistently meeting sales targets.
  • Managed corporate accounts' event and staff/delegate badge requirements, including Fitch Ratings, CB Richard Ellis, and Shell.
  • Developed strong relationships with decision-makers, participated in trade exhibitions, and promoted product lines.

Professional Stunt Performer

Legoland
, Windsor
01.2001 - 01.2002
  • Performed in high diving shows, ensuring stage set, prop, and equipment safety checks.
  • Designed and performed dangerous stunts, ensuring authenticity for the audience.

Education

3rd Bsc (Hons) - Molecular Biology & Genetics

Royal Holloway University of London

Skills

  • Business Development
  • Problem Solving
  • Technical Documentation production
  • Networking protocols familiarity
  • Customer-Focused delivery

Custom

  • Dedicated 11 years training as a Great Britain Gymnast, obtaining British champion status and competed in numerous national and international events, including the Commonwealth games and European Championships.
  • Completed numerous sales training courses (Sandler Training) and workshops to enhance sales skills.
  • Developed an in-depth knowledge of the pharma, biotech & medical device industry in relation to drug licensing and commercial activities (Deals, M&A and sales forecasts).

Timeline

Senior Technical Consultant

Washing Systems International (WSI) Ltd
01.2011 - 01.2024

New Business Development Manager (Healthcare)

Datamonitor Group
01.2008 - 01.2011

Sales Executive & Account Management

B.I.G Ltd (Badge and Personalised Print Company)
01.2002 - 01.2008

Professional Stunt Performer

Legoland
01.2001 - 01.2002

3rd Bsc (Hons) - Molecular Biology & Genetics

Royal Holloway University of London
MICHAEL TAYLOR