MICHAEL TAKYI
Self Employed
London,Greenwich
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross- functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
DHL Partner
DHL
05.2022 - Current
- Handled parcel logistics, ensuring timely deliveries
- Maintain and execute optimal delivery routes
- Conduct routine inspections and upkeep on delivery vehicles
- Deliver outstanding customer support by addressing queries courteously
- Handled and transported parcels with care
- Ensure compliance with safety regulations
- Managed resolution processes for undelivered items
- Cooperated with other drivers to maintain operational efficiency
Delivery Office Manager
Royal Mail
LONDON
01.2005 - 05.2022
- Designed and executed a transformation based on RM/mediation document
- Reduced gross hours by 3.15% year on year and work hours by 4.4% year on year
- Managed 64 staff across Swanscombe Office and Belvedere Office
- Setting the RM business standards withing an Office that had little or no standards embedded
- Using the effective contact strategy, I was able to reduce the cost of sick absence by 20%
- With my proactive thinking and effective delegation among my staff I was able to reduce a historic cut off to a level manageable by using performance management and effective coaching and counselling techniques
- Embedded a safety culture which helped reduced the level of accidents within my office by ensuring all the task on the SHE calendar are completed and on time
- With my customer centric approach, I was Abe to reduce the customer complaints by 7%
- My open-door policy also enabled me to build an effective team which helped to improve the office engagement score from 38% to 63%
Delivery Line Manager
Royal mail
LONDON
03.2004 - 01.2005
- Enrolled a one plan which helped reintroduced the standards that the office was lacking
- Assisted the delivery Office Manager to enrolled the Bexleyheath revision
- Raise the standard of performance by reintroducing the daily huddles
- Improved the office traffic and vehicle audits for 65% to 95%
- Helped improve our variable cost by 30% by ensuring all the 552's were managed effectively by myself
- Reduced customer complaints through effective communication
- Upskilling the staff on a weekly basis through work time listening and learning
Deputy Manager
Royal mail
LONDON
01.2003 - 03.2004
- Supporting all the sub units with their customer complaint response
- Covering regular managers on annual Leave
- The firm Marketing Organisation
- Sales coordinator
- Training all the new recruits on how to turn negatives
- Coordinating all the sales activities for the day
- Organising pitching strategies for the new recruits
- Running daily team meetings
- Upskilling my team members on sales Strategies
- Boots the Chemist
Education
Post graduate Diploma - Marketing (CIM)
Glamorgan University
Advance Diploma - Marketing (CIM)
Kensington College Of Business
Diploma - Marketing (CIM)
Institute of Professional Studies
GCSE A LEVEL -
Sunyani Secondary School
GCSE O LEVEL -
Sunyani Secondary School
Skills
- Sorting and delivery
- Complex project delivery
- Delivery records
- Budgeting and reporting
- MS Office expert
- Excellent time management skills
- Administrative support
- Training and mentoring
- Effective problem solver
- Team Building
- Exceptional interpersonal communication
Timeline
DHL Partner
DHL
05.2022 - Current
Delivery Office Manager
Royal Mail
01.2005 - 05.2022
Delivery Line Manager
Royal mail
03.2004 - 01.2005
Deputy Manager
Royal mail
01.2003 - 03.2004
Post graduate Diploma - Marketing (CIM)
Glamorgan University
Advance Diploma - Marketing (CIM)
Kensington College Of Business
Diploma - Marketing (CIM)
Institute of Professional Studies
GCSE A LEVEL -
Sunyani Secondary School
GCSE O LEVEL -
Sunyani Secondary School
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