Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Michael Steele

Braintree,Essex

Summary

Personal Profile I have over 34 years experience of management in supermarkets where I have successfully led teams of up to 147 staff. I am motivated by successful outcomes and believe these are the result of a combination of forward planning, attention to detail and the ability to engage a team. I have a detailed knowledge of instore warehouse management and food & petrol retail operations including ensuring business targets are met, stock control, managing legal compliance and satisfying customer expectations. I have significant knowledge of training, coaching and monitoring team performance to achieve key business objectives.

Overview

34
34
years of professional experience

Work history

Team Supervisor

Wilko
Chelmsford, Essex
03.2021 - 10.2023
  • Overseeing stock replenishment, Health & Safety and compliance, team training and development
  • Oversee customer service & front end operations.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led shifts and motivated team to drive sales.

Department Manager

Morrisons PLC
01.2010 - 07.2018
  • Successfully managed departments including Warehouse, Petrol Station, Chilled Foods & Customer Cafe
  • Responsibilities: managing staff performance through training, evaluation and target setting
  • Establishment of functioning staff rotas, ensuring internal and external compliance with Health and
  • Safety, Food Safety, Petroleum & Alcohol Licensing & other trading requirements
  • Recruitment & induction of team members
  • Delivered training in customer service and resolution of customer complaints
  • Key Achievements
  • Exceeded sales budgets of £270,000 by means of retraining colleagues in improved replenishment techniques to maximise stock availability and reduce stock loss , reducing stock holdings , and correct implementation of product ranges
  • Successfully managed impact of five month £1 million refit of store to maintain effective warehouse operation whilst minimising impact on operations
  • Improved warehouse efficiency through reorganised layout to maximise storage area, reduce handling, and aid replenishment
  • Delivered consistent successful food safety audits, local council health and safety audits, and better handling and decrease of customer complaints
  • Developed and monitored new training plans for colleagues.

Duty Manager

Somerfield Supermarkets
02.2000 - 01.2010
  • I worked in five locations ranging from inner London convenience to large out of town stores
  • Responsibilities: managing the day to day operation of the store in the manager's absence , being responsible for departments meeting budget targets for sales, waste, labour, and availability
  • Supervised creation and use of departmental training and succession plans
  • Was relief manager in two challenging stores during store managers absence
  • During this time I retrained collegues in operational procedures, cut stockholding, set up liason with community groups and the police to tackle large theft issues and staff safety.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Directed staff schedules and rosters, optimising workforce efficiency.

Department Manager

Sainsbury's Supermarkets
01.1990 - 06.1999
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Delegated tasks and reacted to changing workloads to maintain efficient operations.
  • Set daily priorities and communicated targets, motivating teams to achieve them.

Education

In house Training Course: Equality & Diversity, Coaching for Performance, Effective Management, First Aid, Absence -

management. Management of Food Safety & Open Food Handling. Health & Safety Management - undefined

BA Honours - Modern History

Liverpool University

A-Levels - Geography , History , English Lit.

Boys Model Secondary School
Belfast

Skills

  • Ability to analyse and evaluate information to produce effective plans for future
  • Improvement Able to react quickly to changing situations Can build and lead teams to successfully
  • Achieve high engagement, through training, monitoring performance against objectives and personal example
  • Customer relationship management
  • Key Performance Indicator (KPI) management

Additional Information

  • Knowledge of Petroleum Licence Regulations, Knowledge of Alcohol Licensing (Personal Licence expired)

Timeline

Team Supervisor

Wilko
03.2021 - 10.2023

Department Manager

Morrisons PLC
01.2010 - 07.2018

Duty Manager

Somerfield Supermarkets
02.2000 - 01.2010

Department Manager

Sainsbury's Supermarkets
01.1990 - 06.1999

In house Training Course: Equality & Diversity, Coaching for Performance, Effective Management, First Aid, Absence -

management. Management of Food Safety & Open Food Handling. Health & Safety Management - undefined

BA Honours - Modern History

Liverpool University

A-Levels - Geography , History , English Lit.

Boys Model Secondary School

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Michael Steele