Michael Smith
Whitefield,Manchester
Summary
Dedicated and reliable professional with a strong work ethic and proven adaptability to new roles. Consistently meets deadlines and maintains high standards of integrity and trustworthiness. Actively pursuing new challenges to leverage skills in diverse environments.
Overview
44
44
years of professional experience
Work History
Customer Service Representative
KeolisAmy Metrolink
Manchester
10.2011 - Current
- Demonstrated reliability and honesty in all customer service interactions.
- Maintained excellent attendance to support team dynamics.
- Exhibited strong attention to detail, enhancing overall customer satisfaction.
- Fostered a friendly atmosphere, leading by example for team members.
- Collaborated effectively within a team while also excelling independently.
- Prioritized customer satisfaction through attentive and responsive service.
Overhead crane driver
B.E.P.
Radcliffe
05.2010 - 10.2011
- Overhead crane driver
- Fork lift truck driver
- Loading and unloading deliveries
- Warehouse maintenance
- Handling orders
- Stock control
- Goods in/out
- NVQ LEVEL 2
- Manual Handling courses
- COSHH - Engineering
Warehouse operative
Argos
Heywood
11.2009 - 05.2010
- Warehouse operative
- Order picking
- Site services
- Re-cycling
- Counter balance fork lift driver
- Paper baling
Team leader
Junair
Heywood
03.1991 - 05.2009
- Team leader
- Supervisor
- Buying/selling of relevant components
- Cnc punch operative
- Stock controller
- Fork truck driver
- Loading/unloading wagons
- Machine maintenance
- Computer data admin
- Guillotine operator
- (redundant)
Overhead crane operator
C.Brown
Bury
09.1981 - 01.1991
- Overhead crane operator
- Guillotine operator
- Order picker
- Wagon loader/unloader
- Stock controller
- Machine maintenance
- Assistant foreman
- Customer relations
- Buying/selling of relevant components
Education
G.C.S.E - Level 1 and 2
Castlebrook high school
Unsworth, Bury06.1981
Skills
- Ability to work under pressure
- Initiative and determination
- Numerical proficiency
- Team collaboration and leadership
- Computer literacy
- Organizational skills
- Active listening
- Adaptability and flexibility
- Problem solving
- Communication skills
- Customer satisfaction
Custom Section
- Level 1 diplomas in IT (New CLAIT) achieved at night school (2 year course)
- Sport
- Computers
- Family
- Creating sporting databases
- Travel
References
Excellent References are available on request.
Timeline
Customer Service Representative
KeolisAmy Metrolink
10.2011 - Current
Overhead crane driver
B.E.P.
05.2010 - 10.2011
Warehouse operative
Argos
11.2009 - 05.2010
Team leader
Junair
03.1991 - 05.2009
Overhead crane operator
C.Brown
09.1981 - 01.1991
G.C.S.E - Level 1 and 2
Castlebrook high school