Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michael Smith

Sunderland,Tyne & Wear

Summary

Accomplished professional with extensive expertise in contract review and implementation, strategic sales techniques, and B2B sales. Demonstrates proficiency in Microsoft Office Suite, digital marketing, and territory management. Adept at client retention, complaint management, and account management. Recognised for leadership and motivational skills, influential communication abilities, and multitasking proficiency. Career goal includes leveraging skills to drive business growth and enhance client satisfaction.

Driven Sales and Service Manager with talent for customer relationship management and problem-solving. Skilled in team leadership and strategic planning, ensuring seamless service delivery. Poised to enhance customer satisfaction and drive revenue growth through innovative solutions.

Overview

26
26
years of professional experience
2
2
years of post-secondary education

Work History

UK Sales & Service Manager

J&A (International) Ltd
Spilsby, Lincolnshire
06.2014 - Current
  • Analysed market trends and competitor analysis, guiding strategic planning efforts within the company.
  • Coordinated between various departments to ensure seamless delivery of products or services to clients.
  • Implemented new sales strategies to increase market share.
  • Handled difficult customer complaints professionally, maintaining company reputation whilst resolving issues swiftly and efficiently.
  • Oversaw all after-sales services, ensuring high levels of customer satisfaction.
  • Established rapport with key clients resulting in long-term business relationships and referrals.
  • Developed strong client relationships for repeat business.

Staff Engagement Lead

EE
Sunderland, Tyne & Wear
10.2002 - 06.2014
  • Established solid partnerships with stakeholders for business development opportunities.
  • Enhanced team performance with effective communication and feedback.
  • Fostered a positive work environment with proactive problem-solving skills.
  • Streamlined internal processes, enhancing overall operational efficiency.

Branch manager

Allsports
Durham, County Durham
08.1999 - 10.2002
  • Provided excellent customer service, securing client loyalty.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Coordinated with other branches for seamless service delivery.
  • Led team meetings to foster communication and collaboration.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Improved branch productivity by implementing efficient work schedules.
  • Managed daily operations to ensure smooth running of the branch.

Education

BTEC - Sports Science

South Tyneside College
Hebburn, South Tyneside
09.1996 - 05.1998

Skills

  • Contract review and implementation
  • Microsoft office suite proficiency
  • Leadership and motivation
  • Strategic sales techniques
  • Multitasking proficiency
  • Digital marketing savvy
  • Territory management
  • B2B sales expertise
  • Influential communicator
  • Client retention
  • Complaint management
  • Account management

Accomplishments

A Member of the Institute of Advance Motoring

References

References available upon request.

Timeline

UK Sales & Service Manager

J&A (International) Ltd
06.2014 - Current

Staff Engagement Lead

EE
10.2002 - 06.2014

Branch manager

Allsports
08.1999 - 10.2002

BTEC - Sports Science

South Tyneside College
09.1996 - 05.1998

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Michael Smith