Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Michael Sizer

Falmouth,Cotnwall

Summary

I am an accomplished Retail Manager and Convenience Store owner with a successful track record overseeing all aspects of owning and managing a successful retail store. The pressures and responsibilities of retail and management are a familiar environment to me, and I have experience with all the requirements entailed in the sector – this includes auditing stock takes, dealing with refits, general administration, opening/closing procedures, banking, merchandising and recruitment. I am a forward-thinking individual, very realistic and logical in my approach. Remaining calm and Professional, especially under pressure is essential. I am adept at constructing good customer relations, providing excellent service at all times and I always strive to succeed and improve.

I currently also work in a warehouse & have experience picking, packing and dispatching high-volume orders. Proactively organise areas to maximise access and meet different size and shape requirements. Friendly and professional team player

with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

37
37
years of professional experience

Work history

Warehouse worker

Westcountry Food Service
Falmouth, Cornwall
04.2022 - Current
  • Unloaded deliveries, promptly sorting items into appropriate storage areas.
  • Checked incoming shipments, verifying accuracy against invoices or orders.
  • Completed daily checklists to maintain warehouse cleanliness standards.
  • Assisted in staff training to ensure operational efficiency.
  • Handled customer returns professionally, ensuring satisfactory resolutions were reached.
  • Followed health and safety guidelines with diligent use of protective gear.
  • Packed orders accurately to prevent damages during transit.
  • Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
  • Kept warehouse clean, ensuring a safe working environment.
  • Coordinated with team members for effective task completion.
  • Loaded lorries to expedite delivery schedules.
  • Communicated effectively with dispatch teams to ensure prompt deliveries.
  • Picked and despatched high-volume orders accurately.
  • Communicated with all levels of staff, maintaining positive, productive working environments.
  • Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
  • Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
  • Maintained clean, safe and orderly warehouse space.
  • Prepared items for timely dispatch and safe transportation.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.

Owner

Tremough Stores
Penryn
02.2014 - 04.2025
  • Organising my own Store Refits, building rapport with suppliers and developing customer relations with the local community
  • Improving and remerchandising, even entire store reorganisation, has all been essential to the success of the shop
  • Driven purpose made and even created my own promotions for the store to enhance sales
  • Strong relationships have been built with our regular customers allowing the shop to provide more suitably
  • Gaining their trust has allowed the store to provide a much greater service
  • Dealing with orders from multiple suppliers, their deliveries, returns, promotions and deals, even establishing new contacts and any other difficulties that may arise
  • An essential part of the community, especially for some customers – providing services above and beyond a normal level in some cases

Employee

Halfords Group
04.1988 - 10.2013
  • Full Time Sales Assistant in the Falmouth Branch
  • Developed a strong understanding of the importance of customer relations, and the aspects of points of sale
  • Deputy Manager in Camborne
  • Manager in Truro High Street with full responsibility over store and staff
  • General Manager of Penzance Store and Garage
  • Manager in Truro
  • Manager in St Austell
  • Manager in Penzance
  • Manager across various stores in Cornwall
  • Manager in Penzance
  • Auditor for Stock Take of 20 stores across the Southwest between 2008 and 2013
  • Supervising complete ground-up Refits for the Bodmin and Truro Stores as well as standard refits and refurbishments for the Penzance Store’s Mezzanine Floor
  • Filling out and overseeing numerous KPIs, Performance Assessments and enforcing new policies
  • Responsible for the organisation and management of several members of staff including training, assigning roles and arranging rotas for all departments

Education

CSE - English, Sciences, Business Studies, Woodworking

Penryn Secondary School
Penryn
01.1983 - 1 1987

Skills

  • Motivating and Encouraging Colleagues
  • Fostering Teamwork
  • Employee Recruitment
  • Training and Development
  • Handling Payroll
  • General Administration
  • P&L Management
  • Project Managing New and Existing Store Refits
  • Stocktake Auditing
  • Leadership and Teamwork
  • Customer and Supplier Relations
  • Communication
  • ATM and PayPoint Operation
  • Store Progress and Development
  • Experience with TRDP programmes
  • Handling Reps and Prioritising the Store
  • Punctuality reliability
  • Barcode scanner usage
  • Safety protocols adherence
  • Basic mathematics understanding
  • Compliance with deadlines
  • Warehouse operations understanding
  • Stock rotation practices
  • Adaptability in fast-paced environments
  • Resilience to physical work
  • Flexible working hours
  • Manual handling expertise
  • Time consciousness
  • Stock location methods
  • Picking and packing
  • Team player
  • Customer Service
  • Scanning device operation
  • Manual handling training
  • Stocking and loading
  • Order picking and packing
  • Pallet wrapper operation
  • Stock replenishment
  • Proficient English language
  • Health and safety awareness
  • Health and Safety Compliance
  • Stock management
  • Incoming goods inspections

Custom

  • Halfords Group Employee, 04/01/88, 10/31/13, Manager of various stores in the Cornwall area from 1996 onwards.
  • Full Time Sales Assistant, Falmouth Branch, 01/01/88, 12/31/89, Developed a strong understanding of the importance of customer relations, and the aspects of points of sale.
  • Deputy Manager, Camborne, 01/01/89, 12/31/95
  • High Street Manager, Truro, 01/01/95, 12/31/96, Full responsibility over store and staff.
  • General Manager, Penzance Store and Garage, 01/01/97, 12/31/99
  • Manager, Truro, 01/01/99, 12/31/00
  • Manager, St Austell, 01/01/00, 12/31/01
  • Manager, Penzance, 01/01/01, 12/31/04
  • Manager, Various Stores across Cornwall, 01/01/04, 12/31/12
  • Manager, Penzance, 01/01/12, 12/31/13, Auditor for Stock Take of 20 stores across the Southwest between 2008 and 2013.
  • Owner, Tremough Stores, Convenience store, 02/01/14, Present, Responsibilities include organising store refits, building rapport with suppliers, and developing customer relations.

Timeline

Warehouse worker

Westcountry Food Service
04.2022 - Current

Owner

Tremough Stores
02.2014 - 04.2025

Employee

Halfords Group
04.1988 - 10.2013

CSE - English, Sciences, Business Studies, Woodworking

Penryn Secondary School
01.1983 - 1 1987

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Michael Sizer