Michael Simpson
Clayton-le-Moors,Lancashire
Summary
Results-driven Store Manager with expertise in driving team performance and enhancing customer satisfaction. Delivers financial success through effective budget management and strategic inventory control. Cultivates a high-performing team by coaching staff on upselling techniques and conducting performance evaluations.
Overview
23
23
years of professional experience
Work History
Store Manager
JD Sports
2019.08 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
Assistant Manager
JD Sports
2015.09 - 2019.08
- Coordinated with senior management to implement strategic plans for revenue growth.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Trained new employees on company policies, customer service excellence, and sales techniques.
Supervisor/Floor Manager
JD Sports
2012.10 - 2015.09
- Planned and communicated daily manufacturing tasks and targets.
- Gave clear staff instruction to achieve production output.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
Sales Assistant/Supervisor
JJB Sports
2003.08 - 2012.10
- Guided customers in selecting products by providing tailored advice to fulfil their needs.
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Resolved customer enquiries with timely responses to enhance understanding of products and services.
- Kept shelves neat, clean and organised through visual merchandising.
Education
NVQ Level 4 - Retail Manager Level 4
Institute for Apprenticeships and Technology
2023-01
Bachelor of Arts - Contemporary History and Politics
Salford University
Salford2009-01
A-Levels - History, Politics, Chemistry, Physics and General Studies
CRGS
Clitheroe2006-01
GCSEs - English Lit, English Lan, Physics, Biology, Chemistry, Geography,, History, Maths and German.
CRGS
Clitheroe2004-01
Skills
- Inventory management
- Budget management
- Sales forecasting
- Sales analytics
- Visual display management
- Upselling techniques
- Staff training
- Performance evaluation
Timeline
Store Manager
JD Sports
2019.08 - Current
Assistant Manager
JD Sports
2015.09 - 2019.08
Supervisor/Floor Manager
JD Sports
2012.10 - 2015.09
Sales Assistant/Supervisor
JJB Sports
2003.08 - 2012.10
NVQ Level 4 - Retail Manager Level 4
Institute for Apprenticeships and Technology
Bachelor of Arts - Contemporary History and Politics
Salford University
A-Levels - History, Politics, Chemistry, Physics and General Studies
CRGS
GCSEs - English Lit, English Lan, Physics, Biology, Chemistry, Geography,, History, Maths and German.
CRGS