Michael Shillingford

- Maintained high standards of accuracy and quality in data entry and recordkeeping.

- Protected customer confidentiality by handling documents in compliance with GDPR.

- To act in accordance with Service in processing new referrals. This includes allocating referrals, inputting data into appropriate platforms.
-To assist with allocation of patients and entering patient details into
health care professionals' diaries.
-To collate, enter and present activity data for service and management meetings and for monthly and ad hoc statistical returns.
-Maintain service line databases for record keeping, ensuring accurate reporting and invoice processing.
-To book interpreters and transport facilities for patient appointments where required to ensure equity of access for patients.

- To keep records of relevant information for audit and tracking purposes.
- To liaise with hospitals and other health partners regarding onward referrals or to obtain test results, ensuring appropriate documentation into patient’s record.
- To be able to navigate E-procurement systems and raise any
queries/issues when necessary.

• Maintain accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries
• Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems
• Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers
• Research and understand app log files and identify user behaviour to help diagnose issues
• Document and share workarounds or key steps on how to use features via Help and Support Centre and to wider customer facing teams
• Creating Tickets using JIRA to outline issues with software to then pass on to engineers to investigate and fix issues
• Using Salesforce to create cases of all communication with customers via phone and email, outlining issues experienced and then investigating further
• These cases are then used for reporting purposes and feedback purposes
• Being solution focused utilising multiple databases and analytical tools to support with debugging and monitoring of KPIs.

• Actively contribute too the revenue generated within SSP through engaging in various marketing campaigns to increase the number of memberships sold and tickets to sporting events held at SSP
• Using intermediate excel skills to analyse data such as sales, customer details and completing regular monitoring of membership numbers (active/non active)
• Maintaining up to date information regarding memberships and monitoring payments
• When payments have bounced/are incomplete, contacting customers vis phone and email informing them of bounced/missed payments and doing so sensitively and professionally.

• Shared responsibility of opening and closing the sports park
• Provided excellent customer service through using effective communication
• Responsible for training of new staff and providing ongoing support to them after they are fully trained
• Deputised in team meetings and on shift when manager was not immediately available
• Working with internal stakeholders such as swim academy to ensure positive business relationship
• Using Microsoft applications such as Excel and Word to create spreadsheets and briefing notes used at FOH.