Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Michael Sheldon

Birmingham,West Midlands

Summary

Results-driven Project Manager with over 25 years of experience leading service transformation, technical delivery, and strategic change across public and private sectors. Proven expertise in developing and delivering complex, high-impact projects to drive operational improvements and enhance service outcomes. Skilled in stakeholder engagement, leveraging data analytics, and fostering collaboration to co-create solutions aligned with organizational goals. Experienced in managing cross-functional teams, budgets, and innovative projects within Finance, HR, and IT domains.

Overview

31
31
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Career Break

NA
07.2023 - Current

Programme Delivery Manager | Technical Delivery Le

Central Government Agency
, UK
06.2010 - 07.2023
  • Delivered a complex £8m document and records management system, overseeing a multidisciplinary team and external suppliers. Ensured alignment with organizational goals and compliance with GDPR, data protection regulations, and records retention policies. Successfully implemented a new Information Handling Model (IHM) to address key operational complexities.
  • Directed financial and HR system integrations as part of a shared service implementation programme, aligning solutions with strategic objectives and benefits mapping. Delivered system upgrades, including BACS, ERP enhancements, and a new staff expenses platform, while collaborating with IT Security to ensure robust data and technical security measures.
  • Managed the successful rollout of Hyperion and PBCS financial planning systems across three Central Government departments, delivering tailored solutions to meet diverse organizational needs within a £7.5m budget. Led stakeholder engagement, business change, and communication strategies to drive adoption and ensure successful outcomes.
  • Oversaw BAU maintenance and improvements for Finance systems, including Oracle eBusiness Suite, Hyperion, SAP payroll integrations, and payment systems. Optimized cross-functional processes like "purchase-to-pay" and "hire-to-retire," ensuring seamless operations and continuous improvement.
  • Delivered an automated invoice scanning solution, streamlining the processing of over 100,000 invoices annually. Reduced manual interventions and improved payment accuracy through process redesign and technology adoption.
  • Acted as a liaison between programme stakeholders, project sponsors, and senior boards, providing regular updates and managing risks and issues effectively.

Project Manager | Technical Consultant

Atkins Management Consultants
03.2007 - 06.2010
  • Led a £500k study for UK Government clients, analyzing facilities management, staff work patterns, and aspirations for flexible working. Delivered recommendations that balanced work-life improvements with productivity and business outcomes, laying the groundwork for a £1m implementation phase.
  • Managed diverse technical projects, including financial payment systems, encryption solutions for sensitive information, and the successful outsourcing of staff payroll to a third-party supplier. Ensured all projects adhered to rigorous standards for data security and operational efficiency.
  • Served as the Cabinet Office's Technical Delivery Lead, partnering with a third-party supplier to design and deploy a classified desktop solution for senior government users. Represented UK Government interests, ensuring that deliverables met stringent security and functionality requirements.

Project Manager

BAA
08.2005 - 12.2006
  • Managed a pilot project for a new radar system to detect foreign objects on runways, preventing aircraft damage. Coordinated stakeholder engagement across airports, NATS, regulatory bodies, UK government, and airlines to ensure successful deployment and compliance with aviation safety standards.
  • Led the implementation of a new access control system at Heathrow Airport, ensuring seamless transitions from landside to airside. Managed project timelines, resources, and compliance with security regulations to enhance airport safety and operational efficiency.

Project Manager

Centrica
09.1998 - 08.2005
  • Led a significant analysis project to investigate and address high rates of customer "leakage" at British Gas. Managed extensive stakeholder engagement across departments (Sales, HR, Finance, Billing, etc.) to implement both technical and business changes, ensuring alignment with brand goals and satisfaction across functions.
  • Managed the deployment of a new communication system between British Gas and TRANSCO, ensuring seamless data transfer and improving operational efficiency.
  • Led the project management of a large-scale desktop rollout to 10,000 desks across the estate, including procurement of Altiris deployment tools and Fujitsu PCs. Oversaw a team of analysts and solution architects, managing the entire deployment process to completion within a £5m budget.
  • Project-managed the implementation of a new sales solution for British Gas Services to enhance the acquisition and retention of customer leads, improving overall sales performance.

Business Systems Analyst

Lloyds TSB Group
09.1996 - 08.1998
  • Led the development of comprehensive reporting suites for retail banking, utilizing SQL to query Teradata databases and MS Access & VB applications for data presentation.
  • Analyzed business requirements, translated them into technical specifications, and ensured the delivery of reporting solutions to enhance decision-making and operational efficiency within the retail banking division.
  • Collaborated with key stakeholders to understand business needs and ensure reports met operational and strategic goals.

Graduate Trainee

Lloyds TSB
09.1994 - 09.1996
  • Completed a comprehensive graduate training scheme, rotating across roles in Commercial Banking, Retail Banking, Finance, and IT, gaining hands-on experience in multiple business areas.
  • Developed a strong foundation in financial systems, banking operations, and IT infrastructure, contributing to cross-functional projects and learning how to align technology solutions with business objectives.
  • Worked closely with senior teams to analyze and resolve business challenges, providing a well-rounded understanding of the financial services sector and its technological needs.

Education

Bachelor of Arts - History and Politics

Keele University
09.1990 - 06.1993

Skills

  • Service Transformation & Process Improvement
  • Stakeholder Engagement & Co-production
  • Data-Driven Decision-Making & Analytics
  • Project Delivery: Agile, Waterfall, Hybrid Approaches
  • Budgeting & Resource Management
  • Risk, Issue, and Change Management
  • Contract Management and Supplier Oversight
  • Technology Integration (ERP, Cloud, SaaS, PaaS)

Certification

  • Prince2 Practitioner
  • MSP Practitioner (Managing Successful Programmes)
  • MoR Practitioner (Management of Risk)
  • ISEB Certification (Information Systems Examination Board)

Timeline

Career Break

NA
07.2023 - Current

Programme Delivery Manager | Technical Delivery Le

Central Government Agency
06.2010 - 07.2023

Project Manager | Technical Consultant

Atkins Management Consultants
03.2007 - 06.2010

Project Manager

BAA
08.2005 - 12.2006

Project Manager

Centrica
09.1998 - 08.2005

Business Systems Analyst

Lloyds TSB Group
09.1996 - 08.1998

Graduate Trainee

Lloyds TSB
09.1994 - 09.1996

Bachelor of Arts - History and Politics

Keele University
09.1990 - 06.1993

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Michael Sheldon