Michael Sheehan
Harlow
Summary
Seasoned in field service engineering with career focus on managing complex engineering projects. Capable of driving operational success and delivering top-quality service at all times. Skills include fault diagnosis, equipment repair, and team leadership to achieve streamlined operations and customer satisfaction.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Senior field service engineer
British Telecom
London
04.2008 - 12.2024
- Managed maintenance data records and tracked operating information for onsite reference.
- Set up virtual private networks for private and business customers.
- Assisted customers to identifying and correcting problems with installed equipment and systems.
- Provided exceptional service for enhanced client rapport.
- Attended emergency on-site breakdowns to carry out repairs, working to minimise disruption and downtime.
- Clients have included NATS, MOD, Met Police and the whole of the Parliamentary Campus. I also have SA security clearnce.
Leading Engineer
Nextra
London
04.1997 - 04.2008
- Delivered cost-effective solutions for complex engineering problems.
- Conducted research to stay updated on latest industry trends and technologies.
- Perfected bespoke devices and individual components, completing projects to exact specifications.
Education
A-Levels - Design
London College of Furniture and Design
London 03.1982 - 03.1984
Skills
Multiple Industry skill qualifications including Cisco, HP and IBM
Languages
French
Beginner
Gaelic
Elementary
Timeline
Senior field service engineer
British Telecom
04.2008 - 12.2024
Leading Engineer
Nextra
04.1997 - 04.2008
A-Levels - Design
London College of Furniture and Design
03.1982 - 03.1984
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