Results-driven Service Manager with talent for transforming operations and boosting customer satisfaction. Led teams to streamline processes, reducing turnaround times and improving service quality. Recognised for creating collaborative work environment that enhances team performance and drives service development. Vast experience supporting individuals with Mental Health issues and Learning Disabilities.
Leading group sessions set on a 250 acre farm, running specialised activities for clients with learning difficulties and mental health issues. To manage support staff in way of delegation, supervision and support.
Effective communication, self-motivation, motivational leadership, decision making, conflict resolution, critical-thinking, emotional intelligence, resilience under pressure, staff recruitment and retention, Microsoft Office Suite experience, extensive service knowledge, performance monitoring, customer complaint management, professional ethics, change implementation, stress management, creative thinking, resourcefulness