Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
BusinessAnalyst
Michael Sexton

Michael Sexton

Westfield,BaNES

Summary

Results-driven Service Manager with talent for transforming operations and boosting customer satisfaction. Led teams to streamline processes, reducing turnaround times and improving service quality. Recognised for creating collaborative work environment that enhances team performance and drives service development. Vast experience supporting individuals with Mental Health issues and Learning Disabilities.

Overview

13
13
years of professional experience
10
10
years of post-secondary education

Work history

Mental Health & Wellbeing Service Manager

HCRG Care Group
Peasedown St John, BaNES
11.2022 - Current
  • Managing a team of 10 staff delivering Mental Health support, Employment support, Wellbeing courses and Volunteer Service.

Housing manager

Options for Living
Bath, Bath and North East Somerset
06.2018 - 11.2022
  • Managing three supported living houses in Bath for people with mental health issues and learning disabilities, to support them to further their independence. Supervising six support workers.

Team leader

Bradbury House Ltd.
Wells, Somerset
06.2016 - 06.2018
  • Supporting male adults with learning disabilities & mental health issues to develop their independence. Managing staff through supervisions, appraisals, meeting records and probationary reviews.

Group leader

Bradbury House Ltd.
Wells, Somerset
08.2014 - 06.2016

Leading group sessions set on a 250 acre farm, running specialised activities for clients with learning difficulties and mental health issues. To manage support staff in way of delegation, supervision and support.

Special constable

Wiltshire Police
Devizes, Wiltshire
04.2013 - 05.2015
  • Volunteer constable with powers to arrest. Remaining calm under pressure to professionally handle evolving emergency scenarios.

Support worker

Bradbury House Ltd.
Wells, Somerset
03.2012 - 08.2014
  • Supporting adults with learning disabilities and mental health issues in every day activities, encouraging independence and healthy living.

Education

NVQ Level 5 - Operations Management

The Learning Enterprise
Bath, Bath and North East Somerset
10.2023 - 04.2025

NVQ Level 5 - Leadership in Adult Health & Social Care

Weston College
Weston-super-Mare
08.2016 - 02.2018

Mental Health First Aid -

MHFA England
London
01.2023 - 02.2023

NVQ Level 3 - Knowledge of Policing

Weston College
Weston-super-Mare, North Somerset
09.2013 - 04.2014

A-Levels - A - Business | C - Public services | D - Music

Writhlington Sixth Form
Radstock, Bath and North East Somerset
09.2010 - 07.2012

GCSEs - 3x A's | 4x B's | 3x C's Including B-English | B-Maths | C-Science

Writhlington School
Radstock, Bath and North East Somerset
09.2005 - 07.2010

Skills

    Effective communication, self-motivation, motivational leadership, decision making, conflict resolution, critical-thinking, emotional intelligence, resilience under pressure, staff recruitment and retention, Microsoft Office Suite experience, extensive service knowledge, performance monitoring, customer complaint management, professional ethics, change implementation, stress management, creative thinking, resourcefulness

Affiliations

  • Playing and listening to music, playing football, climbing, badminton and Scouting.

Timeline

NVQ Level 5 - Operations Management

The Learning Enterprise
10.2023 - 04.2025

Mental Health First Aid -

MHFA England
01.2023 - 02.2023

Mental Health & Wellbeing Service Manager

HCRG Care Group
11.2022 - Current

Housing manager

Options for Living
06.2018 - 11.2022

NVQ Level 5 - Leadership in Adult Health & Social Care

Weston College
08.2016 - 02.2018

Team leader

Bradbury House Ltd.
06.2016 - 06.2018

Group leader

Bradbury House Ltd.
08.2014 - 06.2016

NVQ Level 3 - Knowledge of Policing

Weston College
09.2013 - 04.2014

Special constable

Wiltshire Police
04.2013 - 05.2015

Support worker

Bradbury House Ltd.
03.2012 - 08.2014

A-Levels - A - Business | C - Public services | D - Music

Writhlington Sixth Form
09.2010 - 07.2012

GCSEs - 3x A's | 4x B's | 3x C's Including B-English | B-Maths | C-Science

Writhlington School
09.2005 - 07.2010
Michael Sexton