Michael Rose
London,London
Summary
Dynamic professional with a strong foundation in leadership proficiency and supervisory expertise, complemented by exceptional communication skills. Demonstrates reliable follow-through and compliance awareness, ensuring adherence to industry standards. Known for proactive initiative-taking and building robust customer relationships, while excelling in finance management and task prioritisation. Adept at staff management and time efficiency, consistently delivering superior customer service. Committed to leveraging these skills to drive organisational success and enhance customer satisfaction.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Assistant manager
Duke of York Greene King
London, Mayfair
12.2024 - Current
- Coordinated with management on operational issues providing solutions for better efficiency.
- Maintained high standards of venue cleanliness, enhancing experience for customers.
- Created a positive work environment, resulting in higher employee morale.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Assisted in recruitment process to build an effective workforce.
- Managed daily operations to ensure smooth running of the venue.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Minimised inventory loss for improved profit margins.
- Monitored health and safety measures for guaranteed compliance.
Deputy manager
Lord Clyde Stonegate Pubs
London, City of London
10.2022 - 12.2024
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Supervised team members for optimal task completion.
- Managed daily operations for smooth running of the office.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Monitored sales performance regularly adjusting strategies as required.
- Provided support to manager during audits, ensuring accurate reports.
- Minimised inventory loss for improved profit margins.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed daily operations to ensure smooth running of the venue.
Team leader
Seahorse Stonegate
London, City of London
08.2022 - 10.2022
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Monitored daily operations whilst reducing operational cost significantly.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Delegated tasks to make best use of individuals' skills.
- Led shifts and motivated team to drive sales.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained high standards of venue cleanliness, enhancing shopping experience for customers.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed daily operations to ensure smooth running of venue.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Team leader
Fiztrovia Greene King
London, Mayfair
04.2022 - 08.2022
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Monitored daily operations whilst reducing operational cost significantly.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Delegated tasks to make best use of individuals' skills.
- Led shifts and motivated team to drive sales.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained high standards of venue cleanliness, enhancing shopping experience for customers.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed daily operations to ensure smooth running of venue.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Team leader
Marlborough Head
London, Mayfair
10.2021 - 04.2022
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Monitored daily operations whilst reducing operational cost significantly.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Delegated tasks to make best use of individuals' skills.
- Led shifts and motivated team to drive sales.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained high standards of venue cleanliness, enhancing shopping experience for customers.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed daily operations to ensure smooth running of venue.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Bar team member
Marlborough Head
London, Mayfair
04.2020 - 10.2021
- Developed rapport with guests by providing friendly and engaging conversation during their visits.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Participated in regular training sessions to stay updated on latest mixology techniques, enhancing drink-making skills.
- Enhanced customer satisfaction with prompt and courteous service.
- Checked identification before serving alcohol, adhering strictly to local laws regarding alcoholic beverage sales.
- Provided detailed product knowledge, resulting in increased sales.
- Supported colleagues during peak hours reducing waiting time for customers.
- Supervised the opening or closing procedures of the bar ensuring readiness for operation or secure closure respectively.
- Managed multiple orders simultaneously for faster service delivery.
- Worked in a fast-paced setting to meet all service demands.
- Collaborated effectively with team members to deliver superior service quality.
- Mixed, garnished and served alcoholic beverages to customers' specifications, ensuring complete satisfaction.
- Adhered strictly to health and safety guidelines ensuring safe working environment at all times.
- Ensured adherence to licensing regulations and legal requirements whilst serving alcohol.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Delivered high standards of customer service by efficiently handling bar tasks.
- Verified guest ID prior to serving liquor.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Bar Team Member
Blue Posts Greene King
London, Mayfair
09.2018 - 04.2020
- Developed rapport with guests by providing friendly and engaging conversation during their visits.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Participated in regular training sessions to stay updated on latest mixology techniques, enhancing drink-making skills.
- Enhanced customer satisfaction with prompt and courteous service.
- Checked identification before serving alcohol, adhering strictly to local laws regarding alcoholic beverage sales.
- Provided detailed product knowledge, resulting in increased sales.
- Supported colleagues during peak hours reducing waiting time for customers.
- Supervised the opening or closing procedures of the bar ensuring readiness for operation or secure closure respectively.
- Managed multiple orders simultaneously for faster service delivery.
- Worked in a fast-paced setting to meet all service demands.
- Collaborated effectively with team members to deliver superior service quality.
- Mixed, garnished and served alcoholic beverages to customers' specifications, ensuring complete satisfaction.
- Adhered strictly to health and safety guidelines ensuring safe working environment at all times.
- Ensured adherence to licensing regulations and legal requirements whilst serving alcohol.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Delivered high standards of customer service by efficiently handling bar tasks.
- Verified guest ID prior to serving liquor.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Education
GCSEs - None
Dwight School London
London 09.2008 - 05.2015
Skills
- Leadership proficiency
- Supervisory expertise
- Communication excellence
- Reliable follow-through
- Compliance awareness
- Proactive initiative taker
- Customer relationship building
- Finance management
- Task prioritisation
- Staff management
- Time efficiency
- Customer Service
Timeline
Assistant manager
Duke of York Greene King
12.2024 - Current
Deputy manager
Lord Clyde Stonegate Pubs
10.2022 - 12.2024
Team leader
Seahorse Stonegate
08.2022 - 10.2022
Team leader
Fiztrovia Greene King
04.2022 - 08.2022
Team leader
Marlborough Head
10.2021 - 04.2022
Bar team member
Marlborough Head
04.2020 - 10.2021
Bar Team Member
Blue Posts Greene King
09.2018 - 04.2020
GCSEs - None
Dwight School London
09.2008 - 05.2015