Summary
Overview
Work History
Education
Skills
International Experience
Accomplishments
Certification
Timeline
Generic

Michael Rony

Customer Service Associate
Epsom

Summary

Performance-driven and detail-oriented Customer Service Assistant with 5+ years’ experience at providing beneficial advice and support to customers, executing various office tasks during peak hours, and developing new customer service processes and SOPs. Great communicator with excellent time management and analytical skills and well-developed ability to work independently or in a team.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Customer Service Associate

Amazon UK Service Ltd
4 2023 - 04.2024
  • Managing customer escalations and addressing their concerns by providing accurate information regarding shipment and delivery inquiries, ensuring timely resolution of issues.
  • Coordinating with logistics stakeholders and engaging in communication with delivery service providers to guarantee smooth and efficient delivery operations.
  • Demonstrated exceptional ability to remain composed and efficient during peak hours, efficiently addressing customer inquiries and resolving issues in a high-pressure environment.
  • Proven track record of fostering a customer-centric culture through proactive initiatives and dedicated service delivery.

SPS Mentor - FFT(FBA Financial Transactions)

Amazon India Development Center
12.2018 - 02.2023
  • Successfully trained and mentored new team members, providing comprehensive guidance on company policies, procedures, and best practices.
  • Investigating reimbursement queries and root cause resolution for high impact FBA Merchant issues in NA region.
  • Performed weekly audits on customer cases to improve process efficiency.
  • Received the Best Performer Award for the Quarter 1 for FFT from Amazon in 2019 and 2020.

Intern - Project Trainee

INFACT (Information for Action)
04.2015 - 05.2016
  • Assisted in organising campaigns, preparing weekly reports, organising travel schedules.
  • Got national and international exposure while working with the organisation especially on socio-economical and farming sector.

Education

MBA - HR & Marketing

Kristu Jayanti College Bangalore
Bengaluru, India
05.2016 - 05.2018

Bachelor of Commerce - Finance & Taxation

Rajagiri College of Management & Applies Sciences
Cochin, India
05.2012 - 05.2015

GCSE - Commerce- CBSE(Equivalent to GCSE)

St. Antony's Public School, Anakkal
06.2010 - 05.2012

Skills

Microsoft Officeundefined

International Experience

  • Received scholarship from PPD as a Volunteer from India for the 12th International Congress on AIDS in Asia and the Pacific in Dhaka organised by United Nations, March 2016.
  • Received Scholarship as a Volunteer from India for the Inter Ministerial Conference in Dhaka, November 2015.
  • Participated in Trade Discussion with PICO GmbH, Germany and SIAL Trade Fair at Paris, France.
  • Participant of Student Interaction Program in Germany to understand and engage in development activities with students in Europe organized by KLB (Katholische Landvolk Bewegung,Germany).

Accomplishments

Received Reward& Recognition for the perfomance multiple times from Amazon.

Certification

Certified with GREEN BELT Lean Six Sigma Certification by KPMG

Timeline

SPS Mentor - FFT(FBA Financial Transactions)

Amazon India Development Center
12.2018 - 02.2023

Certified with GREEN BELT Lean Six Sigma Certification by KPMG

12-2017

MBA - HR & Marketing

Kristu Jayanti College Bangalore
05.2016 - 05.2018

Intern - Project Trainee

INFACT (Information for Action)
04.2015 - 05.2016

Bachelor of Commerce - Finance & Taxation

Rajagiri College of Management & Applies Sciences
05.2012 - 05.2015

GCSE - Commerce- CBSE(Equivalent to GCSE)

St. Antony's Public School, Anakkal
06.2010 - 05.2012

Customer Service Associate

Amazon UK Service Ltd
4 2023 - 04.2024

Similar Profiles

CREATE PROFILE
Michael RonyCustomer Service Associate