Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
BusinessAnalyst

Michael R. McGrady

Downpatrick,Down

Summary

Dynamic IT professional with extensive expertise in Python, JavaScript, SQL, and NoSQL (MongoDB), complemented by proficiency in MATLAB and Microsoft Office 365. Demonstrates strong capabilities in troubleshooting and networking protocols. Adept at proactive fault finding, remote desktop management, and active directory experience. Skilled in hardware installation and maintenance, network configuration, routing and switching, VPN encryption, and IT system diagnosis. Committed to process improvement and knowledge transfer within team environments. Career goals include advancing network security solutions while enhancing organisational IT infrastructure efficiency.

Overview

7
7
years of professional experience
2023
2023
years of post-secondary education

Work history

Associate - Global Technical Support

Ciena
Belfast, Antrim
07.2023 - Current
  • Learning and working with Ciena Networking tools and equipment, including OME6500, NCP, RLS & Waveserver, ELS, ONID, MPB and related products sold by the company
  • Supporting network providers and clients to provide resolutions for technical issues in the optical and packet networking infrustructure
  • Resolve loss of management technical issues on priority
  • Resolve network outages involving ciena 6500
  • Full working knowledge of fiber repair, optical pluggables and cards in the current
  • Provide full and actionable plans to perform replacements, fibre/port cleaning/scoping, fibre repair, andfixes for related software issues
  • Work with on-site technicians to perform the full action plan provided to resolve the issues on-site,
  • Provide a comprehensive Root Cause Analysis for network outages, including alarms, timestamps, and total impact.
  • Working knowledge of OTN, DWDN networks, comms management, including SPLI, COLAN, OSPF.
  • Writing and improving knowledge articles are widely used by Ciena technicians and Ciena customers.
  • Ensured high levels of customer satisfaction with prompt resolution of their queries or issues related to the network systems.
  • Conducted routine inspections of hardware, ensured longevity and optimal performance.
  • Assisting new or older team members with technical issues and providing further documentation, fixes or knowledge when possible

IT ServiceDesk Technician (Placement Year)

John Graham Holdings Ltd
06.2021 - 07.2022
  • Provided end-users with IT equipment based on specifications outlined by themselves, their managers and IT protocol.
  • Provided replacement IT for users in a quick and timely manner ensuring all required software and data was transferred across.
  • Configuration and testing of required network devices required for connection across offices and construction sites.
  • Created users accounts, prepared software licensing and processing user transfer.
  • Quick and professional response to company IT issues within the office and remotely throughout the UK and parts of ROI.
  • Troubleshooting of issues relating to end-users' hardware and software, printers, network, and other company assets.
  • Management of service requests and issues, escalating the ticket or recording the issue when necessary.
  • Repairing, wiping, and scrapping company hardware when required.
  • Asset management including the accurate recording of required data within company systems, databases, service requests, and accounts.
  • The handling and delivery of other IT assets such as swipecards, SIM cards and required accessories across the company.

Scientific Researcher

Queens University Belfast
07.2018 - 08.2018
  • Volunteered in the department of Computational Fluid Dynamics where I programmed simulations to analyze blood clotting within the body, allowing me to balance both my skill in Science, Math and Computing, whilst staying professional in the working environment.
  • Completed a research paper and Scientific poster for the program which was then presented in front of a large audience. Had to be to a high professional standard and by a set deadline.
  • Trained in coding through the MATLAB and the workings of Linux operating system when I only had used Windows in the past also learning Unix commands and operation in the process.
  • Delivered project by calculating the velocity and density blood flowed through the circulatory system using MATLAB to program models simulating how blood flows and how it changes through thrombosis.

Education

Bachelor of Science - Interactive Computing

Ulster University
Belfast
09.2019 - 07.2023

A-levels - Media studies, Applied Science, IT (Cambridge Technical)

De La Salle high school
Downpatrick, Newry Mourne and Down
09.2017 - 07.2019

GCSEs -

De La Salle High School
Downpatrick, Newry Mourne and Down

Skills

  • Python
  • JavaScript
  • SQL
  • NoSQL (MongoDB)
  • MATLAB
  • Microsoft Office 365
  • Linux commandline
  • Window's Powerline
  • HTML5
  • CSS3
  • PHP
  • Troubleshooting
  • Video Editing
  • Sound Editing
  • Adobe Photoshop
  • AJAX
  • CSV
  • JSON
  • Networking
  • Knowledge transfer capability
  • IT equipment procurement
  • Networking protocols
  • Proactive fault finding
  • Remote desktop experience
  • Active directory experience
  • Troubleshooting expertise
  • Hardware installation and maintenance
  • Networking diagnostics
  • Routing and switching
  • Network troubleshooting
  • IT system diagnosis
  • Network configuration
  • Bash
  • Team player
  • Process Improvement
  • Routing Protocols
  • VPN encryption
  • Lifting network equipment
  • Troubleshooting network issues

Custom

  • Spend time writing and developing my websites, blogs and podcasts.
  • Taking part in the university Dungeons and Dragons and Computing Society events.
  • Practicing web-development, scripting, troubleshooting, and taking part in tech talks conferences.

References

References available upon request.

Timeline

Associate - Global Technical Support

Ciena
07.2023 - Current

IT ServiceDesk Technician (Placement Year)

John Graham Holdings Ltd
06.2021 - 07.2022

Bachelor of Science - Interactive Computing

Ulster University
09.2019 - 07.2023

Scientific Researcher

Queens University Belfast
07.2018 - 08.2018

A-levels - Media studies, Applied Science, IT (Cambridge Technical)

De La Salle high school
09.2017 - 07.2019

GCSEs -

De La Salle High School

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Michael R. McGrady