Michael Puckering

• Executed talent acquisition strategy acros three of SThrees; five-office network in UK.
• Collaborated with senior stakeholders to influence hiring strategy and attract top talent.
• Managed recruitment for sales and technical functions, showcasing extensive network and adaptability.
• Organized multiple open-house events for 20 to 120 attendees, generating candidate pipelines and securing hires.
• Successfully recruited and onboarded multiple high-performing consultants with £10k+ billings.
• Engaged with all business levels, from graduate to principal consultant, enhancing recruitment processes.

Total Hires-

• 2022 (5 months)-7 total placements-1 experienced -4 remain
• 2023-24 total placements-9 experienced - 12 remain
• 2024 (hiring freeze Oct–Dec)- 22 total placements-10 experienced -13 Remain
• 2025 – 19 total placements.

Sales - 11 placed - 7 experienced - 9 remain

Core (Tech) - 8 placed

• Developed and maintained candidate pipeline using tools like LinkedIn Recruiter.
• Consistently hired 3-4 consultants monthly across various seniority levels.
• Reviewed CVs and conducted introductory screening calls for candidate shortlisting.
• Cultivated relationships with candidates to facilitate smooth interview and onboarding processes.
• Liaised with internal hiring managers regarding interview availability and outcomes.
• Conducted telephone and face-to-face interviews with prospective candidates.
• Communicated role expectations honestly, highlighting both advantages and challenges.

• Delivering the knowledge for new candidates into the business to be able to carry out their roles using the following skills: Sales Techniques, conversational techniques, objection handling skills, product knowledge, compliance and GDPR and client specific industry regulations.
• Supporting and coaching all new candidates from the start of their training into the first few weeks of their academy process.
• Agent management – during the agents training process, it is up to me to manage the following processes: Behavioral management, time management (sickness, absence, and productive hours,) overall system management (including system access requests and set up), assessments and briefs along with full agent handover to operations.
• Developing and reassessing current training plans, ensuring all information is up to date and content is applicable to current campaign requirements.
• Acting as the first point of contact for agents entering the business.

• Reviewing and shortlisting applicants CVs to ensure suitability for current available roles.
• Supported internal candidates with career progression and personal development to expand their career prospects within the business.
• Drafting and implementing job advertisements on several different job boards.
• Carrying out both telephone and face to face interviews with candidates.
• Hosting delegate group interviews with potential applicants.
• Reviewing onboarding documents to ensure candidates are eligible to work in the UK.
• Implementing new processes for candidates including paperless end to end onboarding process.
• Working with several different clients to ensure business demand and administrative/compliance procedures are met.

• Acting as business liaison between client and contractor to plan and carry out office refurbishment works.
• Worked closely with the client marketing team and external agencies to carry out a business rebrand.
• Coordinated and carried out two office moves of staff equaling 75 personnel both locally in Sydney and remotely with the team in Melbourne.
• Processing and ensuring payment of all facilities invoices in a timely manner, keeping to deadlines and due dates.
• Planning entire PPM schedule for 2020 and preparing schedules.
• Collecting quotes and raising purchase order for works in JDE system and client’s own system (Ariba Spend Management.) Ensuring these are communicated to vendors, and works are scheduled in a timely manner.
• Diligently entering and checking staff requests in service insight system.
• Processing monthly AMEX reconciliation for the facilities expenditure.
• Ensuring office equipment and management/meeting materials are running in a way that is suitable for the client.
• Diligently reviewing works between client and contractor to ensure the client is receiving the best possible service at the best price.
• Arranging SLAs and other contract schedules with appropriate vendors.
• Managing reception staff and reviewing tasks and competencies.
• Weekly reporting to client of open WOs, POs and invoices.

• Book national and international travel within an efficient and timely manner.
• Prepare documents and communicate these to internal and external customers.
• Manage and update diaries accordingly.
• Manage monthly cash expenses and company credit card analysis.
• Diligently ensuring that supply costs are competitive by finding inefficiencies and regularly seeking tenders from new vendors.
• Co-ordinating IT support in partnership with outsourced IT providers. Reporting issues/maintenance queries to our technical support unit and supporting HR with new starters/leaver hardware requests.
• Managing relationships between Shield and office landlord.
• Ensuring company compliance with all H&S legislation, this includes acting as Health & Safety Officer, Fire Marshall, First Aider and Display Screen Equipment representative.
• Answering all internal/external calls, acting as the main company switchboard.
• Arranging company-wide town hall meetings, along with coordinating and managing events for offices across the UK and Europe.
• Arranging and managing conferences for medical professionals in Europe.
• Responsible for all office administration E.G booking transportation all visitors, office supply requisition and stock management.
• Responsible for the management of the meeting room booking schedule, to include VC meeting set up, international teleconferencing and Skype for business meetings.