Michael Priest
Sedgefield,Durham
Summary
I am a highly motivated and enthusiastic individual with a proven record of delivering world class customer experience.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Management professional with 34 years of experience in Gas / Electrical / Net Zone business environments , highly adept in planning, coordinating and executing successful project strategies, with a track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
I have a passion for Net Zero and the decarbonization of the home which will play a major part of the UK achieving it's 2050 Net Zero target.
I am an inspirational leader and advocate an open and honest culture within my teams. Motivating, engaging and building capacity in teams through creating challenging yet supportive performance management cultures, encouraging new ideas and providing clear, positive vision and direction.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work history
Hydrogen Operational Lead
British Gas
Redcar, Redcar and Cleveland
2022.06 - Current
- Developed, recommended and implemented strategies for the Redcar Hydrogen Trial.
- Lead and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Achieved maximum performance across safety, maintenance and production metrics.
- Developed and delivered key communication strategies for key internal / external stakeholders.
- Established relationships with key stakeholders within the trial area.
- Recruited, developed and lead a team of field engineer deliver over 700 In Home Technical Surveys.
Air Source Heat Pump Trial ( Additional to Role )
British Gas
, North Yorkshire
2020.06 - 2021.06
- Established relationships with third party key stakeholders within Broad Acres Housing Association to deliver 80 ASHP installs throughout North Yorkshire. .
- Recruited, train, develop and lead a team of installation engineer deliver over 80 full ASHP systems
- Responsible for Health and Safety of the team
- Operational performance of the team
- Engineer “whole job” coaching
- Engineer training and development
- Day-to-day management of the customer interface
- Provision of technical support
- Deal with all aspects of customer complaints
Customer delivery manager UK Installations
British Gas
, Durham
2020.06 - 2022.06
- Responsible for Health and Safety of the team
- Operational performance of the team
- Engineer “whole job” coaching
- Engineer training and development
- Day-to-day management of the customer interface
- Provision of technical support
- Deal with all aspects of customer complaints
- Carry out investigations and disciplinary procedures
- Implement all aspects of the sickness process
- Use relevant MI and Model Visits to identify areas of improvement
- Manage time efficiently and effectively to ensure productivity
Customer service delivery manager Service & Repair
British Gas
, Durham
2017.06 - 2020.06
- Same As Above
Senior Gas Service and Repair Engineer
British Gas
, Durham
2015.06 - 2017.06
- Investigated causes of unscheduled downtime to improve team productivity.
- Analyse stock control to reduce material costs.
- Investigate multi - visit jobs for root course to manage customer satisfaction.
- Deputise for Customer Delivery Manager.
- Instil business grow culture within the team.
Gas Service and Repair Engineer
British Gas
, Durham / West Midlands
1992.09 - 2015.06
- Service and repair of gas central heating systems.
- Installation of gas central heating boilers / systems.
- System Upgrades Including Power flushing, heating. systems Re-pipes.
- Hive Control Installations.
- Additional qualifications
- LPG
- Unvented Water Systems.
- Range Cooker / Boilers (AGA).
- Laundry.
Apprentice Gas Service and Repair Engineer
British Gas
, West Midlands
1989.09 - 1992.09
- Completed British Gas apprenticeship.
- Achieved City and Guilds qualification in Gas, Service and Repair
Education
1984.09 - 1987.09
Skills
- Communication skills
- Leadership
- Strategic planning
- Customer-focus
- Problem-solving
Additional Information
I am married to Jo, we have three boys together Ollie (14) Irah (12) and Corey (4) enjoy the outdoors with our pet Cocker Spaniel Reemy.
The boys keep us busy with various sporting pursuit's which require us transporting them round the North East where we live.
I also like most sports Golf, Running and Football being on the top of the list. Most Sunday you will find me in the kitchen as I do enjoy cooking.
Timeline
Hydrogen Operational Lead - British Gas
2022.06 - Current
Air Source Heat Pump Trial ( Additional to Role ) - British Gas
2020.06 - 2021.06
Customer delivery manager UK Installations - British Gas
2020.06 - 2022.06
Customer service delivery manager Service & Repair - British Gas
2017.06 - 2020.06
Senior Gas Service and Repair Engineer - British Gas
2015.06 - 2017.06
Gas Service and Repair Engineer - British Gas
1992.09 - 2015.06
Apprentice Gas Service and Repair Engineer - British Gas
1989.09 - 1992.09
Ash Green School - ,
1984.09 - 1987.09