Summary
Overview
Work history
Education
Skills
References
Timeline
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Michael Paterson

Helensburgh

Summary

Offering strong interpersonal skills and keen understanding of customer needs. Knowledgeable about travel planning and destination research. Ready to use and develop communication, problem-solving, and organisational skills.

Driven and adaptable, ready to leverage exceptional customer service and problem-solving skills. Committed to delivering unparalleled service and enriching customer journeys within this new role.

Organised and dependable, Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Dedicated Customer service handler with nearly 12 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Hard-working individual with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

14
14
years of professional experience
10
10
years of post-secondary education

Work history

Golf Travel Expert

Perry Golf
Helensburgh, Argyll and Bute
01.2014 - Current
  • Assisted clients in planning bespoke golf holidays tailored to individual preferences.
  • Coordinated travel logistics including accommodation, transportation and tee times for golf courses.
  • Developed itineraries that maximised client enjoyment whilst ensuring efficient travel routes.
  • Provided support in responding to client inquiries regarding travel packages and services.
  • Maintained detailed records of client preferences and feedback to enhance future offerings.
  • Collaborated with vendors to secure competitive rates and exclusive deals for clients.
  • Collaborated closely with colleagues during peak seasons; ensured efficient operations.
  • Handled unforeseen problems such as cancellations or changes in plans; minimised disruption for clients.

Cash office assistant

McArthur Stanton Solicitors
Helensburgh, Argyll and Bute
09.2013 - 01.2014
  • Managed cash handling procedures to ensure accuracy and compliance with established protocols.
  • Assisted in reconciliation of daily cash reports to identify discrepancies and resolve issues.
  • Facilitated efficient processing of transactions by maintaining organised cash office environment.
  • Fulfilled administrative duties such as filing, typing and photocopying, enhancing office organisation.
  • Delivered prompt, courteous service to foster a positive atmosphere.
  • Handled sensitive information with utmost confidentiality to maintain client trust.

Bartender / Waiter

Riverbank Bar & Restaurant
Helensburgh, Argyll and Bute
11.2011 - 01.2014
  • Provided exceptional customer service by taking orders and serving food and beverages.
  • Managed bar inventory by tracking supplies and ensuring stock levels remained optimal.
  • Trained new staff members on menus, drink recipes, and customer service standards.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery to customers.
  • Handled cash and processed payments accurately whilst following company procedures.
  • Developed strong relationships with regular patrons to enhance customer loyalty and satisfaction.

Education

Bachelor of Accountancy With Honours - Accountancy

University of Stirling
Stirling
09.2006 - 07.2010

Scottish Qualifications Certificate -

Hermitage Academy
Helensburgh, Argyll and Bute
08.2000 - 07.2006

Skills

  • Broad based computer skills Accomplished in using Microsoft Word, Excel and Power point, and working experience with Sage Accounting software
  • Good interpersonal skills and adequate building relationships
  • Highly adaptable towards new tasks or duties and keen to develop new skills
  • Excellent level of numerical competence
  • Able to work in a strong team environment and also use individual initiative
  • Excellent customer service experience to help and adapt to personal needs and requests
  • Exceptional written and verbal communication

References

References available upon request.

Timeline

Golf Travel Expert

Perry Golf
01.2014 - Current

Cash office assistant

McArthur Stanton Solicitors
09.2013 - 01.2014

Bartender / Waiter

Riverbank Bar & Restaurant
11.2011 - 01.2014

Bachelor of Accountancy With Honours - Accountancy

University of Stirling
09.2006 - 07.2010

Scottish Qualifications Certificate -

Hermitage Academy
08.2000 - 07.2006

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Michael Paterson