Michael Parks
St Helens,Merseyside
Summary
I am a highly motivated and positive professional with extensive experience in Store / Business management, supervision and training. I have a proven ability to lead teams, manage inventory, and drive employee motivation techniques to achieve profit & loss along with many other KPI targets.
I am an ambitious and proactive individual, with proven ability to lead teams and manage resources effectively. I have excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction.
Overview
17
17
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Senior Legal Consultant
Town & Country Law Estate Planning
Remote, North West
05.2023 - 01.2026
- Advising clients and providing solutions around estate, tax and inheritance planning by providing legal services such as Wills, Trusts and Powers of Attorney.
- Developed effective legal strategies to protect client interests.
- Liaised with clients to prepare and draw up wills.
- Monitored legal changes and developments for sound client advice.
- Reviewed legal documentation to translate and simplify legal jargon for clients.
- Brought additional 800 clients into business
Store Manager
Halfords
Oldham / Manchester Stretford
01.2018 - 01.2023
- Managed staff rosters, ensuring adequate coverage during peak times.
- Collaborated with Area Managers & Directors in strategic planning, contributing valuable insights from ground level operations.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Maintained an organised stock room for easy accessibility of goods.
- Implemented promotional displays to increase product visibility and sales.
- Streamlined operations to maximise efficiency and minimise waste.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Oversaw business staffing and training, building successful, customer-focused team.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Developed a team-oriented environment by implementing effective leadership strategies.
Assistant Manager
Halfords
Aintree / Altrincham / Stockport
09.2014 - 01.2018
- Streamlined store operations with efficient scheduling.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting strategies as required.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Minimised inventory loss for improved profit margins.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Improved customer service by implementing new procedures and protocols.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled stock control duties diligently preventing overstocking or shortages.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed daily operations to ensure smooth running of the shop floor.
- Assisted in recruitment process to build an effective workforce.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Crew member, Crew trainer, Shift Manager, Assistant Business Manager
McDonalds
Southport / Wigan
10.2008 - 10.2014
- Provided excellent customer service to ensure satisfaction and role modelled this to other employees as Service Embassador.
- Trained employees to enhance customer service skills.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Minimised inventory loss for improved profit margins, heading up inventory control for the store.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in the brand.
- Maintained high standards of store cleanliness, enhancing experience for customers.
Education
A-Levels - Shift Management
McDonalds University
East Finchley, LondonNVQ Level 3 - Vehicle Maintenance and Repair
West Lancashire College
Skelmersdale, Lancashire 09.2009 - 06.2012
GCSE - Various
Ormskirk School
Ormskirk, Lancashire 09.2003 - 06.2008
Diploma of Higher Education - Law - Estate Planning
City and Guilds
Nationwide 06.2023 - 06.2024
Skills
- High self-motivation and Positive attitude
- Supervision and training
- Sound judgment
- Performance monitoring
- Operations management
- Inventory management
- Project Management
- Team Leadership
- Multitasking proficiency
- Resilience under pressure
- Employee motivation techniques
- Profit and loss understanding
- Very people orientated
Affiliations
- DIY and Home Improvement
- Cars and Vehicle Maintenance / Repair
- Hiking / Camping
- Football
- Family & Friends
Accomplishments
McUniversity Team Award (Awarded for leading the 'winning team') of candidates
UK Restaurant of the year 2012
UK Drive Thru of the Year 2013
Most Cycle units sold in UK - Halfords Aintree store
Exceeded Sales Target of £3m by £500K in 2021
Black & White Belt in Ju-Jitsu
Certification
Full UK Driving Licence issued in 2009.
NVQ Level 2 in Hospitality Principles
NVQ Level 2 in Hospitality Services
References
References available upon request.
References
Available on Request
Interests
- Car Maintenance
- DIY and Home Improvement
- Family and Friends
- Hiking / Camping
- Football
- Travelling
- Music - various
- Gardening and DIY
Timeline
Diploma of Higher Education - Law - Estate Planning
City and Guilds
06.2023 - 06.2024
Senior Legal Consultant
Town & Country Law Estate Planning
05.2023 - 01.2026
Store Manager
Halfords
01.2018 - 01.2023
Assistant Manager
Halfords
09.2014 - 01.2018
NVQ Level 3 - Vehicle Maintenance and Repair
West Lancashire College
09.2009 - 06.2012
Crew member, Crew trainer, Shift Manager, Assistant Business Manager
McDonalds
10.2008 - 10.2014
GCSE - Various
Ormskirk School
09.2003 - 06.2008
A-Levels - Shift Management
McDonalds University