Michael Padgham
Lincoln,Lincolnshire
Summary
Talented Safety Engineer with expertise in accident prevention strategies, safety training delivery, and risk analysis techniques. Proficient in hazardous substances control, PPE use and maintenance, and waste management principles, ensuring compliance with quality assurance procedures. Skilled in reliability testing and effective planning, complemented by strong teamwork abilities to drive operational safety and efficiency. Dedicated to fostering safe work environments through innovative solutions and continuous improvement.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Pole Test Safety Engineer
Openreach
Lincoln, Lincolnshire
08.2019 - Current
- Performing Advanced Safety Tests on telegraph Poles. Specifically checking for Rot, Damage and unstable poles at threat to workforce and safeguard general Public.
- Responsible for maintaining Openreach Poling network. Ensuring all poles are safe for Engineers to climb..
- Professionally interacting with Third Party services. ensuring all Openreach plant on private grounds is maintained to highest standard.
- Ensured compliance with legal requirements by staying updated on HSE regulations.
- Improved worker morale through various engagement initiatives focusing on health and safety.
Telecom operator
British Telecom
Lincoln, Lincolnshire
04.2007 - 07.2019
- Delivered excellent Customer Service skills 100% of time. Offering Telephone, Broadband and TV Fault Support.
- Team Coach and Led functional team meetings to foster collaborative problem-solving strategies.
- Offline complaint Handler, resolving delayed and failed orders. Managing complex Customer Complaints through to resolution.
Computer and accessories salesperson
Internet Ready Pc's
Lincoln, Lincolnshire
04.2005 - 03.2007
- Achieved high customer retention rate by offering exceptional after-sales service to retain 100% of customers.
- Increased customer satisfaction by providing knowledgeable product advice.
- Set up promotional displays during sale season, drawing attention from passers-by.
- Offered in store and over telephone fault support to customers. Built computers for sale and repaired hardware and software faults for customers.
Education
Higher National Diploma - Computing
Lincoln College
Lincoln, England 09.2002 - 05.2004
Certificate of Higher Education - AVCE ICT
Lincoln College
Lincoln, England 09.2000 - 05.2002
NVQ Level 2 - Apprenticeship In Customer Service
British Telecom
Lincoln 01.2010 - 06.2010
Skills
- Accident prevention strategy
- Safety training delivery
- Waste management principles
- Reliability testing
- PPE use and maintenance
- Risk analysis techniques
- Hazardous substances control
- Ability to effectively plan
- Quality assurance procedures
- Teamwork skills
Affiliations
- I enjoy watching my daughter in her Dance competitions and classes.
Timeline
Pole Test Safety Engineer
Openreach
08.2019 - Current
NVQ Level 2 - Apprenticeship In Customer Service
British Telecom
01.2010 - 06.2010
Telecom operator
British Telecom
04.2007 - 07.2019
Computer and accessories salesperson
Internet Ready Pc's
04.2005 - 03.2007
Higher National Diploma - Computing
Lincoln College
09.2002 - 05.2004
Certificate of Higher Education - AVCE ICT
Lincoln College
09.2000 - 05.2002