Michael Omotoyinbo
London/nottingham
Summary
Dedicated professional with expertise in inventory and stock management, order packing and dispatch, and sales assistance. Demonstrates excellence in customer service, accurate cash handling, and health and safety compliance. Proven ability to handle difficult customers and objections, consistently achieving targets through effective team collaboration and time management. Committed to leveraging skills in customer service excellence and target achievement to drive business success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Waiter / Logistics Staff
Delaware North
London
05.2024 - 05.2025
- Managed high-volume customer service at major events.
- Supported logistics team with loading/unloading and stock setup.
- Maintained hygiene and food safety standards.
- Handled customer issues efficiently and politely
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Delivered impeccable service for enhanced dining experiences.
- Supported other team members during busy periods ensuring efficient operations.
- Maintained cleanliness in dining area for a pleasing atmosphere.
Warehouse Assistant/ Cashier
IVS LTD
London
04.2024 - 05.2025
- Packed and processed customer orders with care to prevent damage.
- Handled cash, card, and voucher transactions accurately.
- Reported damaged or faulty items to supervisors for resolution.
- Assisted with stock control and inventory updates
- Maintained safety standards, resulting in no workplace accidents.
- Assured accurate inventory with regular stock checks.
- Kept up-to-date with warehouse procedures to maintain competence.
- Sorted incoming products for efficient storage and distribution.
Restaurant Waiter
Calibre International
London
06.2021 - 09.2023
- Delivered efficient table service and managed guest orders.
- Maintained dining area cleanliness and setup.
- Collaborated with team during peak hours to ensure service flow.
- Upsold menu items and promoted daily specials
- Demonstrated excellent communication skills whilst taking orders from guests.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Handled cash register operations, ensuring accurate transactions.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
GCSEs -
St Bonaventures School
London 09.2016 - 06.2021
BTEC Extended Diploma - DMM
Havering Sixth Form College
London, ENG 01.2022 - 01.2024
Skills
- Inventory & Stock Management
- Order Packing & Dispatch
- Sales Assistance & Upselling
- Accurate Cash Handling
- Health & Safety Compliance
- Customer Service Excellence
- Team Collaboration
- Time Management
- Handling difficult customers
- Ability to handle objections
- Target achievement
Timeline
Waiter / Logistics Staff
Delaware North
05.2024 - 05.2025
Warehouse Assistant/ Cashier
IVS LTD
04.2024 - 05.2025
BTEC Extended Diploma - DMM
Havering Sixth Form College
01.2022 - 01.2024
Restaurant Waiter
Calibre International
06.2021 - 09.2023
GCSEs -
St Bonaventures School
09.2016 - 06.2021
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