Summary
Overview
Work history
Education
Skills
Languages
Timeline
Manager

MICHAEL OLOWE

Birmingham, Midland

Summary

| LinkedIn : linkedin.com/in/michaelolowe | Professional Summary As a dedicated Biomedical Engineering graduate from Birmingham City University, I bring a foundational knowledge of medical imaging systems and their underlying technologies. My technical training is complemented by hands-on experience in research, particularly during my tenure as a Research Assistant where I honed my expertise in data analysis and project management. Furthermore, my commitment to providing exceptional service, as demonstrated in my role as a Customer Service Manager at Entain-Ladbrokes, aligns seamlessly with a customer-centric role. My proven adaptability, as evidenced by my diverse work experiences across research, education, and customer service, positions me as an ideal fit for roles that bridge technical expertise with on-field customer interaction.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work history

Customer service manager

Entain-Ladbrokes
Birmingham
08.2022 - Current
  • I am responsible for ensuring excellent customer service and a smooth customer journey
  • I prioritize resolving complaints and addressing issues with care and professionalism
  • In addition, I maintain a high level of compliance with Health and Safety Procedures, Responsible Gambling and Self-Exclusion Guidelines, Security Procedures, think 21, and Cost Control
  • I also take pride in maintaining a clean and tidy shop environment and ensuring colleagues adhere to the company uniform policy
  • Furthermore, my extensive knowledge of bets and betting terminologies enables me to provide valuable assistance to customers
  • Through my unwavering commitment to excellence, I ensure that customers receive the best possible service and satisfaction.

Teaching Assistant

Academics Supply teaching Agency
Birmingham
05.2022 - Current
  • In my role as a Teaching Assistant and Invigilator, I had the opportunity to work in various mainstream schools in Birmingham, including Lobe Heath in Solihull and St
  • Paul's School for Girls in Edgbaston, among others
  • My primary responsibilities involved providing support in the classroom setting and ensuring that the needs of pupils were met
  • The majority of my teaching hours were spent in SEN schools, such as St
  • Paul's Development Trust, a secondary school for students with learning difficulties from a traumatic background, and Fox Hollies, a secondary school for young adults with Down's Syndrome and Autism, among others
  • In these schools, I provided support to students, applied positive reinforcement feedback, accommodated different learning styles for each pupil, and developed individual plans to handle problematic situations effectively
  • My duties required me to be flexible and adapt to various teaching environments
  • Through my role, I developed strong communication and interpersonal skills, as well as the ability to work collaboratively with students, teachers, and other staff members
  • I am dedicated to providing a positive learning experience for students and contributing to their academic success
  • Other jobs

Research Assistant

Birmingham City University
Birmingham
12.2022 - 09.2023
  • I had the privilege of working on a paid project investigating exclusionary experiences for students in the field of engineering
  • In this role, I was responsible for conducting extensive literature reviews to gain a comprehensive understanding of the topic
  • I also utilized various data collection methods, such as surveys and interviews, to collect relevant data that helped to inform the research
  • In addition, I assisted with the design and implementation of experiments and studies, ensuring that they adhered to the highest ethical standards
  • I designed and wrote the participant information sheet that was used to recruit participants for the research
  • As a member of a collaborative research team, I was actively involved in analyzing data, drawing meaningful conclusions, and presenting findings through reports and presentations
  • Throughout the project, I maintained meticulous records of all research activities, ensuring that they were securely stored and easily accessible for accurate data analysis
  • Alongside these responsibilities, I also managed administrative tasks such as scheduling meetings, managing budgets, and preparing grant proposals
  • Overall, my experience as a Research Assistant has strengthened my skills in research methodology, data analysis, and project management and has allowed me to make valuable contributions to important research projects.

Waiter & Griller

Nando's
Manchester
01.2019 - 09.2022
  • Engaged with customers, ensuring high standards in food preparation and service
  • Operated tills and handled transactions, developing financial acumen
  • Worked efficiently under pressure in a fast-paced environment.

Administrator

Aspire Recruitment
Manchester
05.2021 - 09.2021
  • Engaged with patients, addressing queries and concerns about the vaccination program
  • Ensured precise collection and secure storage of patient information
  • Collaborated with Nurses and crowd management staff to facilitate an efficient patient journey.

Education

Bachelor of Engineering - Biomedical Engineering

Birmingham city university
Birmingham
09.2020 - 07.2023

Double diploma in applied science (Btec) - Applied Science

Xaverian sixth form college
Manchester
09.2018 - 08.2020

A-Levels - Italian

Xaverian sixth form college
Manchester
09.2018 - 08.2020

A-Levels - Mathematical statistics

Xaverian sixth form college
Manchester
09.2018 - 08.2020

Skills

  • Great ability to work as a team
  • Strong customer service experience
  • Human behaviour education
  • Individual mentoring
  • Excellent management skills
  • Good leadership skills
  • Great IT Skills
  • Qualitative research
  • Outstanding communicator

Languages

Italian
Native

Timeline

Research Assistant

Birmingham City University
12.2022 - 09.2023

Customer service manager

Entain-Ladbrokes
08.2022 - Current

Teaching Assistant

Academics Supply teaching Agency
05.2022 - Current

Administrator

Aspire Recruitment
05.2021 - 09.2021

Bachelor of Engineering - Biomedical Engineering

Birmingham city university
09.2020 - 07.2023

Waiter & Griller

Nando's
01.2019 - 09.2022

Double diploma in applied science (Btec) - Applied Science

Xaverian sixth form college
09.2018 - 08.2020

A-Levels - Italian

Xaverian sixth form college
09.2018 - 08.2020

A-Levels - Mathematical statistics

Xaverian sixth form college
09.2018 - 08.2020

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MICHAEL OLOWE