Highly organised and technically adept operations professional with over 15 years of leadership experience in fast-paced, safety-critical, and customer-facing environments. Proven track record in managing live operational teams, responding to incidents under pressure, and leading within strict compliance frameworks. Adept at using digital systems for performance monitoring, team coordination, and real-time service delivery. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.