Eva Musoke
Croydon,Surrey
Summary
Dedicated Retail Assistant Manager and Customer service professional with over 15 years of experience in retail, cash office operations and customer service. Proven ability to lead the teams, deliver excellent customer experiences, manage cash handling accurately and maintain efficient store operations. Recognised for strong organisational skills, attention to details and the ability to build positive relationships with customers, colleagues and volunteers.
Overview
2027
2027
years of professional experience
Work history
Retail assistant manager
St Christophers Hospice
45 Westow Street, SE19 3RW, London
2025.03 - Current
- Delivered outstanding customer service, helping to build customer loyalty and repeat business.
- Supervised the day-to-day running of the shop, ensuring high operational standards.
- Led and supported staff and volunteers, creating a positive and productive working environment.
- Monitored performance against weekly sales targets and implemented actions to achieve them.
- Ensured Gift Aid procedures were completed accurately, maximising income for the charity.
- Maintained compliance with health and safety policies to provide a safe environment for customers and staff.
Multi skilled specialist
House of Fraser
Croydon, Surrey
2019.03 - 2025.03
- Delivered excellent customer service across all shop floor departments, ensuring a positive shopping experience.
- Processed deliveries efficiently and accurately, maintaining stock availability and organised storage areas.
- Checked and updated pricing to ensure accuracy following promotional and pricing changes.
- Completed daily cash reconciliation and prepared bank deposits with a high level of accuracy.
- Opened and closed the store in line with company procedures, ensuring security and operational readiness.
- Supported colleagues across multiple departments to ensure smooth day-to-day store operations.
- Maintained high standards of presentation, cleanliness and health and safety throughout the store.
Customer Service Assistant/ Cash Office Worker
Homebase
South Wimbledon, Surrey
2009.05 - 2019.01
- Delivered outstanding customer service, ensuring a positive experience for every customer.
- Managed customer service and administrative duties efficiently, resolving enquiries and issues promptly.
- Handled customer complaints with professionalism, empathy and effective problem-solving skills.
- Monitored and maintained cash levels across multiple tills to support smooth daily operations.
- Investigated and resolved till discrepancies, ensuring accurate cash reconciliation.
- Performed daily safe reconciliation and maintained appropriate cash levels in accordance with company procedures.
- Assisted customers both face-to-face and over the telephone, providing accurate information and support.
- Replenished till supplies, including bags and consumables, to maintain efficient checkout operations.
- Maintained high standards of accuracy, organisation and attention to detail in all cash office duties.
- Worked effectively as part of a busy retail team to deliver excellent customer service and achieve operational targets.
packer and administrator
Mega Supplies Ltd
Croydon
2006 - 2008
- Picked, packed and prepared orders accurately to meet daily dispatch targets.
- Entered customer and order data into company systems with a high level of accuracy.
- Produced and printed delivery manifests for courier collections.
- Verified customer payments and updated records accordingly.
- Prepared and posted invoices to customers in a timely manner.
- Maintained accurate records and ensured all documentation was completed correctly.
- Worked efficiently as part of a team to meet deadlines in a busy warehouse environment.
- Maintained a clean, organised and safe working environment while following company procedures.
Education
Diploma in Payroll
New Skills Academy
Broadmeads Pumping Station, Hertford Rd, Ware, Hertfordshire2018
Certificate in Accounting - level 2
Croydon Adult Learning And Training
Sandown Road, South Norwood, SE25 4XECertificate In Computerised Bookkeeping, Sage Line 50
Croydon Adult Learning And Training
Sandown Road, South Norwood, SE25 4XECertificate In Bookkeeping Level1
Croydon Adult Learning And Training
Sandown Road, South Norwood, SE25 4XEBachelor of Business Administration - Economics and Management of Enterpreneuing Subjects
University of Nitra
Trieda Andreja Hlinku 609/2, 949 76 Nitra, Slovakia2000
Skills
Self-motivated
Extremely organised
Active listening skills
Creative problem solver
Exceptional communication
skills
Front desk experience
Diligent
Positive and friendly
Exceptional time management
skills
Excellent work ethic
Strong interpersonal skills
Courteous
Timeline
Retail assistant manager
St Christophers Hospice
2025.03 - Current
Multi skilled specialist
House of Fraser
2019.03 - 2025.03
Customer Service Assistant/ Cash Office Worker
Homebase
2009.05 - 2019.01
Diploma in Payroll
New Skills Academy
Certificate in Accounting - level 2
Croydon Adult Learning And Training
Certificate In Computerised Bookkeeping, Sage Line 50
Croydon Adult Learning And Training
Certificate In Bookkeeping Level1
Croydon Adult Learning And Training
Bachelor of Business Administration - Economics and Management of Enterpreneuing Subjects
University of Nitra
packer and administrator
Mega Supplies Ltd
2006 - 2008