Michael Moore
Bodmin
Summary
Accomplished professional offering high performance, leading the development and implementation of a superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
13
13
years of professional experience
Work History
Guest Service Manager
Retallack Resort and Spa
St Columb Major
03.2021 - 04.2025
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Responded to and resolved guest issues or complaints.
- Responsible for recruiting, training, and management of Guest Service staff.
- Responsible for a team of eight.
Sales Manager
Ramada Plaza Hotel
Prince George
05.2017 - 02.2021
- Negotiated contracts with corporate clients.
- Developed promotional materials for special events or packages offered by the hotel.
- Developed and implemented sales strategies to increase revenue and profitability.
- Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service.
- Attended industry-related functions such as trade shows, conventions, and conferences.
- Collaborated with other departments within the hotel organization to promote sales initiatives.
- Coached, developed and motivated team to achieve revenue goals.
- Responsible for a team of three.
Sales Manager
Cox Motor Group
Plymouth
06.2012 - 05.2017
- Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
- Developed and executed strategies to improve new vehicle sales.
- Supported sales team members to drive growth and development.
- Monitored daily performance of sales team and provided feedback to maximize efficiency.
- Entered the company as a trainee salesperson.
- Responsible for a team of six.
Education
LLB Law - Law And Business
Univerisity Of Plymouth
Plymouth05-2014
Skills
- Customer service
- Team management
- Staff training
- Revenue management
- Complaint resolution
- Guest engagement
- Sales strategies
- Strong leadership
Affiliations
- Team captain Prince George Spruce Kings (Ice Hockey)
References
References available upon request.
Timeline
Guest Service Manager
Retallack Resort and Spa
03.2021 - 04.2025
Sales Manager
Ramada Plaza Hotel
05.2017 - 02.2021
Sales Manager
Cox Motor Group
06.2012 - 05.2017
LLB Law - Law And Business
Univerisity Of Plymouth
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