Michael Monks

• Monitored competitor activity, staying ahead in the market competition.
• Prepared detailed reports to provide insight into account performance.
• Resolved client issues promptly, ensuring high levels of satisfaction.
• Delivered presentations to potential clients, securing new business partnerships.
• Developed new strategies with a focus on customer retention.
• Analysed sales data for identifying opportunities for growth.
• Established strong rapport with clients through regular communication.
• Managed business relationships to ensure loyalty and long-term commitment.
• Assured timely delivery of products and services to meet customer expectations.
• Worked closely with product development teams for customising offerings according to client needs.
• Achieved client satisfaction by managing key accounts effectively.
• Negotiated contracts to secure profitable deals.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Generated KPI reports to illustrate overall performance.
• Addressed account inquiries and provided updated data from CRM software.
• Maximised client success, educating on financial and operational strategies to support account growth.
• Managed 133 accounts

• Analysed sales data, optimised performance metrics.
• Cultivated a deep understanding of client businesses with thorough research and consistent engagement.
• Strengthened key client relationships by developing tailored account strategies.
• Owned and developed 13 accounts
• Managed complex sales cycles for maximised business growth.
• Maintained detailed knowledge of industry trends, positioned products effectively in the market.
• Negotiated profitable contracts to ensure mutual benefit.
• Implemented customer retention strategies, fostered strong relationships.
• Delivered presentations, secured new partnerships.
• Identified new business opportunities and increased lead generation to grow profits.
• Communicated new products and services to drive customer interest and boost sales.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Reported on account progress, targets and forecasts and sought solutions to performance issues.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Completed duties to deliver on targets with accuracy and efficiency.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Customer care

• Consulted with BM to fix any customer issues

• Pick & pack for deliveries

• Consult with suppliers regarding delivery issues.

• Sales

• Kept stock availability above 99%

• Track all nonconformance stock.