Michael Meaux
Surprise
Summary
Accomplished leader with a proven track record at C-A-L Ranch Stores, adept in enhancing customer satisfaction and streamlining operations. Skilled in merchandise planning and fostering a culture of excellence among teams. Expertise in agriculture equipment and animals underscores a unique blend of technical and interpersonal abilities, driving significant improvements in productivity and service.
Overview
8
8
years of professional experience
Work History
Department Specialist
C-A-L Ranch Stores
02.2017 - 04.2022
- Led effective team by mentoring, coaching and providing assistance to staff.
- Identified areas for improvement in department procedures, resulting in increased productivity and employee satisfaction.
- Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Store Manager
C-A-L Ranch Stores
04.2022 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
C-A-L Ranch Stores
04.2023 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Driver
Swift Transportation
11.2023 - 12.2024
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Education
High School Diploma -
Navarre High School
Navarre. Florida06-2012
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- forklift knowledge
- Merchandise planning
- Can lift over 100 LBs
- knowledge of Agriculture Animals (horses, Cattle, Chickens)
- knowledge of Agriculture Equipment (chain saws, Cattle chutes, Calf tables, rolled fence)
Timeline
Driver
Swift Transportation
11.2023 - 12.2024
Store Manager
C-A-L Ranch Stores
04.2023 - 09.2023
Store Manager
C-A-L Ranch Stores
04.2022 - 04.2023
Department Specialist
C-A-L Ranch Stores
02.2017 - 04.2022
High School Diploma -
Navarre High School
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