Summary
Overview
Work history
Education
Skills
References
Timeline
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MICHAEL MCALLAN

Aberdeen,Aberdeen City

Summary

Motivated and detail-oriented professional with a strong background in team leadership, communication and organisation. Experienced in inventory management, stock handling and operational logistics, with a proven ability to work efficiently in fast-paced environments. Now seeking to transition into the oil and gas industry, where I can apply my skills in a hands-on warehouse role and develop expertise in equipment handling, mobilization/demobilization, and safety procedures.

Overview

8
8
years of professional experience

Work history

Supervisor

USC
Aberdeen, Aberdeen City
02.2023 - 07.2024
  • Resolved customer complaints promptly, focusing on a positive shopping experience and boosting satisfaction rates
  • Delivered robust security measures by overseeing store opening and closing as a key holder
  • Managed daily teams and operational planning, clearly communicating targets to staff and ensuring task efficiency
  • Crafted and maintained staff rotas, optimising workload planning and team performance
  • Training of staff updating on internal policy changes and standard operating procedures
  • Merchandising product and making commercial moves, driving sales while adhering to company standards
  • Weekly reporting of emerging trends based on customer feedback and sales, to aid company sales nationwide
  • Analysing reports from head office and implementing changes in store to meet daily targets and kpis
  • Resolve IT issues within store by contacting the appropriate department ensuring smooth operating within the store
  • Oversaw cashing up procedures at the end of the day, ensuring accurate cash handling
  • Carrying out triannual stock audits, verifying inventory accuracy and identify discrepancies

Retail Assistant

USC
Aberdeen, Aberdeen City
07.2016 - 01.2023
  • Delivered exceptional customer service by assisting customers
  • Operated cash registers efficiently, processing cash and card transactions with precision
  • Maintained high store presentation standards by carrying out thorough cleaning and product organisation
  • Received and processed stock deliveries, replenishing shelves to ensure optimal product availability
  • Managed back-of-house operations, ensuring organised and easy-to-navigate stockroom maintenance

Education

BEng (Hons) - Mechanical Engineering

Robert Gordon University
Aberdeen
09.2013 - 5 2017

Skills

  • Team Leadership
  • Customer Service
  • Problem-Solving
  • Communication
  • Health and Safety Compliance
  • Operations Management
  • Inventory Management
  • Policy Implementation
  • Data Analysis
  • Microsoft Office Proficient

References

References available upon request.

Timeline

Supervisor

USC
02.2023 - 07.2024

Retail Assistant

USC
07.2016 - 01.2023

BEng (Hons) - Mechanical Engineering

Robert Gordon University
09.2013 - 5 2017

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MICHAEL MCALLAN