Summary
Overview
Work history
Education
Skills
Certification
References
References
Timeline
Generic

Michael Mason

Salisbury,Wiltshire

Summary

Accomplished professional with extensive expertise in fleet management and regulatory compliance, demonstrating a strong command of safety regulations, vehicle inspection protocols, and maintenance scheduling. Proven track record in supplier relationship management and cost-benefit analysis, ensuring optimal operational efficiency and environmental awareness. Adept at KPI monitoring and reporting, with a focus on quality assurance and process improvement. Committed to upholding ISO standards and health and safety compliance while fostering effective team leadership and communication. Career aspirations include advancing strategic initiatives that enhance operational excellence within the vehicle maintenance sector.

Dedicated professional with keen ability to ensure workplace safety and compliance. Skilled in risk assessment and hazard identification, coupled with strong communication and leadership abilities. Committed to fostering safe work environment and enhancing organisational health and safety culture.

Overview

41
41
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Assistant Facilities / Health & Safety Manager

Snows Business Holdings
Southampton, Hampshire
02.2022 - 09.2025
  • Implemented health and safety regulations to enhance workplace conditions.
  • Established safety culture through awareness programmes for all staff.
  • Conducted regular inspections across 30+ sites to ensure adherence to HSE procedures.
  • Provided solutions for identified risks, creating safer work environments.
  • Created comprehensive training materials to improve staff understanding of health and safety issues.
  • Enhanced compliance with health and safety guidelines through systematic audits.
  • Managed incident investigations leading to timely resolutions and prevention strategies.
  • Liaised between departments to maintain effective facility-related communication.

Lecturer/course main tutor

Wiltshire College Engineering department
Salisbury, Wiltshire
04.2013 - 01.2022
  • Delivered engaging lectures on mechanical engineering, enhancing student comprehension.
  • Implemented innovative teaching methods, significantly increasing student engagement rates.
  • Managed administrative coursework tasks, streamlining evaluation processes effectively.
  • Reviewed and revised curriculum regularly to ensure relevance for changing working environments.
  • Maintained up-to-date subject knowledge through continuous professional development initiatives.
  • Monitored student progress against educational targets, applying positive interventions when necessary.
  • Adapted presentation style for diverse audiences, ensuring content remained relevant and engaging.
  • Provided 25 contact hours of instruction weekly through lectures and seminars.

Customer Service & Management Consultant

Self-employed
UK
05.2009 - 04.2013
  • Secured advantageous terms through effective contract negotiations.
  • Enhanced employee performance via targeted training programmes..
  • Streamlined project management processes to improve operational efficiency.
  • Audited internal processes to ensure regulatory compliance across operations.
  • Applied critical thinking skills to boost problem-solving efficiency.
  • Implemented new technology systems for improved operational workflows within 2 business sectors.

Customer Service & Aftersales Manager UK & Europe

BK Bluebird Ltd
Poole, Dorset
05.2008 - 04.2009
  • Redundancy - business relocation
  • Improved customer satisfaction by developing and implementing effective aftersales strategies.
  • Coordinated cross-departmental, 3 locations, efforts for seamless service delivery after purchase.
  • Maintained high levels of communication with customers post-sale, ensuring their needs were met fully.

Aftersales Manager

Alan Gibson Volvo Ltd,
Basingstoke, Hampshire
01.2007 - 05.2008
  • Developed robust aftersales policies to drive repeat business growth.
  • Streamlined warranty claims process to enhance overall customer experience.
  • Ensured prompt response to customer queries, boosting retention rates.
  • Fostered long-term relationships with key clients to strengthen loyalty.
  • Achieved higher product return rates through effective complaint handling.
  • Oversaw stock management procedures for optimal spare availability during repairs.
  • Conducted regular staff (15+) training to improve team productivity.
  • Evaluated sales and service processes, generating targeted improvement strategies.

Aftersales Manager

Westover Toyota,
Salisbury, Wiltshire
06.2006 - 01.2007
  • Temporary position
  • Streamlined warranty claims process to improve customer experience.
  • Established comprehensive feedback system to enhance service quality.

Service Manager

Sealine Yachts UK
Poole, Dorset
05.2005 - 06.2006
  • Redundancy - business relocation
  • Conducted regular team meetings to establish performance goals and assess progress.
  • Delegated tasks to optimise team productivity and potential.
  • Reviewed operational policies periodically to enhance efficiency.
  • Implemented cost-saving measures, achieving substantial budget reductions while maintaining service quality.

After Sales Management Progression

Snows Motor Group
Basingstoke, Hampshire
10.1997 - 05.2005
  • Aug 2000 – May 2005 Aftersales Manager Kings Volvo Southampton & Kings Volvo IOW
  • September 1998 - October 2000 Aftersales Manager Kings Volvo Salisbury
  • October 1997 – September 1998 Acting Aftersales/Quality Manager Kings Volvo Salisbury
  • Set up a comprehensive feedback system.
  • Oversaw stock management procedures ensuring optimal availability of spares for quick turnaround times during repairs.
  • Improved customer satisfaction by developing and implementing effective aftersales strategies.
  • Streamlined warranty claims process to enhance customer experience.
  • Achieved higher product return rates for maximised profitability through efficient complaint handling.
  • Ensured prompt response to customer queries, resulting in higher customer retention rates.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.

Workshop Supervisor/Master Technician/Technician

New Miles Volvo Salisbury
Salisbury, Wiltshire
11.1985 - 10.1997
  • Optimised productivity levels by managing team members effectively.
  • Implemented strict adherence to workshop regulations, ensuring safety standards.
  • Conducted routine inspections of tools and equipment, maintaining optimal working conditions.
  • Fostered a team-oriented atmosphere through open communication and conflict resolution.
  • Upheld compliance with health and safety regulations by maintaining a clean workspace.
  • Operated diverse garage tools efficiently, facilitating quicker repairs.
  • Enhanced teamwork within the garage by coordinating with technicians.
  • Demonstrated problem-solving skills when diagnosing unusual vehicle issues.

Trainee Technician

York King Engineering Agri/plant/ Deutz diesel engines
05.1984 - 11.1989
  • Achieved proficiency in specialised tools through consistent practice.
  • Assisted with technical troubleshooting to resolve machinery issues efficiently.
  • Collaborated with team members, ensuring successful project completion.
  • Gained practical skills while supporting senior technicians in complex tasks.

Education

Certificate of Education -

Greenwich University
London
09.2014 - 05.2016

Management Certificate Courses -

Loughborough University
Leicester
06.2002 - 03.2003

Business Course -

Salisbury College
Wiltshire
01.1996 - 12.1996

Technical Courses -

Chippenham College
Witshire
09.1984 - 06.1985

Skills

  • HS&E regulations and compliance
  • Team leadership and collaboration
  • Supplier relationship management
  • Fleet management and scheduling
  • Decision making and problem solving
  • ISO standards knowledge
  • Quality control and assurance
  • Interpersonal communication skills
  • Inventory management and control


Certification

  • Management, Training & Quality & Health & Safety
  • NEBOSH National General Certificate in Occupational Health & Safety
  • IOSH Managing Safety
  • Member of the Institute of the Motor Industry MIMI grade.
  • Certified Automotive Trainer Institute of the Motor Industry CAT grade
  • Certificate in Education Cert Ed 2014-16 Greenwich University
  • Professional Certificate in Management 2005, Loughborough University
  • Managing for Success Certificate, 2004, Loughborough University
  • Quality Auditing Certificate ISO 9002
  • TDLB 32/33 Assessors Award
  • 60+ Technical, Product, IT and Managerial courses passed. Detail available on request.
  • Safeguarding Certificate LSIS 2013
  • PTLLS L4
  • Mechanical & Technical
  • Certified Automotive Trainer (CAT)
  • Engineering Technician (EngTech)
  • Certified Automotive Engineer (CAE)
  • Level 4 Automotive Master Technician
  • Automotive Management & Development NVQ 3 Vehicle Mechanical/Electronic Systems
  • Bus & Coach Training (BCT) NVQ 3 Vehicle Mechanical Systems.
  • Bus & Coach Training (BCT) NVQ 3 Vehicle Electronic Systems
  • IPAF Operational Training Certificate Powered Access (1b)

Lapsed Qualifications

  • VOSA AE Approved Examiner
  • VOSA Nominated Tester

References

References supplied on request.

References

References available upon request.

Timeline

Assistant Facilities / Health & Safety Manager

Snows Business Holdings
02.2022 - 09.2025

Certificate of Education -

Greenwich University
09.2014 - 05.2016

Lecturer/course main tutor

Wiltshire College Engineering department
04.2013 - 01.2022

Customer Service & Management Consultant

Self-employed
05.2009 - 04.2013

Customer Service & Aftersales Manager UK & Europe

BK Bluebird Ltd
05.2008 - 04.2009

Aftersales Manager

Alan Gibson Volvo Ltd,
01.2007 - 05.2008

Aftersales Manager

Westover Toyota,
06.2006 - 01.2007

Service Manager

Sealine Yachts UK
05.2005 - 06.2006

Management Certificate Courses -

Loughborough University
06.2002 - 03.2003

After Sales Management Progression

Snows Motor Group
10.1997 - 05.2005

Business Course -

Salisbury College
01.1996 - 12.1996

Workshop Supervisor/Master Technician/Technician

New Miles Volvo Salisbury
11.1985 - 10.1997

Technical Courses -

Chippenham College
09.1984 - 06.1985

Trainee Technician

York King Engineering Agri/plant/ Deutz diesel engines
05.1984 - 11.1989

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Michael Mason