Michael Mario Hoerzing
Madrid
Summary
- I am a trilingual (English/German/Spanish) insurance and logistics operations professional with a strong background across commercial insurance, finance, and supply chain operation. ##My experience spans underwriting support, client servicing, accounts receivable/collections, and operational coordination across Austria, Ireland, and Spain. I currently support commercial Property and Casualty insurance operations, working closely with underwriters, brokers, and clients to ensure accurate policy processing, financial workflows, and high service standards.##Core strengths include:#
- Underwriting support and policy administration
- AR/collections and financial reconciliation
- Logistics coordination and supply chain operations
- Stakeholder communication and problem solving
- Process improvement and data quality control.#I bring a structured, solution-oriented approach and thrive in roles that combine logistics operations, finance, and client service in fast-paced, international environments.Currently based in Spain and open to relocation to the United States or Canada for the right opportunity.I’m always open to connecting with professionals and teams in insurance, finance, logistics, and operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Warehouse Logistics Manager
Siemens Logistics
Austria
04.2011 - 02.2012
- Lead and manage warehouse and logistics operations, overseeing inbound materials, storage, production supply, and outbound distribution of window and door products
- Ensure continuous supply of production lines, coordinating material flow, kitting, and just-in-time delivery of components to manufacturing teams
- Plan and control inventory levels, including raw materials, finished goods, and components, ensuring availability while minimizing excess stock
- Supervise warehouse teams and shift leads, managing staffing, task allocation, performance, and safety in daily operations
- Coordinate inbound shipments from suppliers and outbound deliveries to customers, ensuring on-time dispatch and efficient loading schedules
- Oversee picking, packing, and order fulfillment processes, maintaining high accuracy and quality standards
- Implement and optimize warehouse layout, workflows, and storage systems to improve efficiency and throughput
- Monitor KPIs (inventory accuracy, on-time delivery, order accuracy, productivity) and drive continuous improvement initiatives
- Ensure compliance with health & safety regulations and material handling standards, including forklift and equipment operations
- Collaborate closely with production, procurement, and planning teams to align logistics operations with manufacturing schedules
- Manage documentation, WMS/ERP updates, and reporting, ensuring full traceability of goods and materials
- Drive cost control initiatives, optimizing transport utilization, labor efficiency, and warehouse operating costs
Dispatcher/Warehouse Manager
Dispatcher/Warehouse Manager
Vienna, Austria
10.2010 - 02.2012
- Supported warehouse setup and layout optimization, organizing storage locations and material flow for efficient operations
- Defined bin locations and article placement strategies based on stock turnover rates to improve picking efficiency and inventory accuracy
- Implemented a material provisioning system, ensuring reliable supply of components to production and warehouse operations
- Contributed to the implementation of a Warehouse Management System (WMS), supporting system setup, data structure, and process alignment
- Performed data entry and inventory transactions within the WMS, ensuring accurate tracking of inbound and outbound materials
- Coordinated incoming and outgoing material movements, ensuring correct registration and documentation of stock flows
- Supported dispatch and logistics coordination, ensuring timely and accurate material handling and shipment preparation
- Collaborated with production and warehouse teams to maintain efficient workflows and operational continuity
Retail Store Manager
Hofer KG
Vienna, Austria
08.2010 - 09.2010
- Ensure your store runs smoothly, helping to keep our customers Australia’s most satisfied.
- Help to develop the next generation of leaders in our stores by training and coaching team members to be their best.
- Keep your store looking top-notch, upholding the highest standards of safety and cleanliness.
- Manage stock, keeping an eye on inventory, and minimizing losses.
- Work alongside your team on registers, filling shelves and merchandising special buys when needed.
- Identify opportunities for improvement - we love a good idea!
- Manage resources effectively, hitting goals without compromising quality.
- Conduct interviews for potential new team members to assist the Area Manager in selecting the right people for your team.
Licensed Insurance Agent NOE / Intermediary
NOV
Austria
03.2007 - 09.2010
- Advised clients on insurance products, including motor, property, and life insurance, explaining coverage features and policy benefits
- Supported policyholders with claims handling, guiding clients through the claims process and ensuring timely resolution
- Analyzed existing client insurance portfolios, identifying coverage gaps and recommending policy adjustments or enhancements
- Conducted client interviews and needs assessments, gathering financial and risk-related information to tailor insurance solutions
- Provided motor vehicle registration services, supporting clients with administrative and compliance requirements
- Built and expanded a personal client portfolio, delivering high levels of customer service and maintaining long-term relationships
- Maintained accurate client records and documentation, ensuring compliance with internal and regulatory standards
- Collaborated with internal departments and underwriting teams to deliver efficient policy servicing and client support
Client Services Administrator
Chubb
Madrid
10.2025 - Current
- Support underwriting teams across commercial insurance portfolios, providing end-to-end underwriting and policy administration support
- Investigate and assess coverage options beyond General Liability (GL), assisting underwriters with risk evaluation and placement strategy
- Act as a key liaison between underwriters, brokers, clients, and external stakeholders, ensuring clear communication and timely resolution of queries
- Process new business (New Lines), renewals, and policy endorsements, maintaining accuracy, compliance, and documentation integrity
- Manage premium invoicing and financial workflows, supporting accounts receivable follow-up and reconciliation processes
- Diagnose operational and client-related issues and implement effective, solution-oriented improvements to workflows and service delivery
- Support business development and client relationship management, maintaining high service standards and client satisfaction
Underwriting Assistant
Liberty Specialty Markets
Dublin
12.2023 - 04.2025
- Create and update policy documentation for submissions, new business, and endorsements across syndicate and company risks (front sheets, raters)
- Enter and book risks using Documentation, D.O.T., and Genius systems, ensuring accuracy and data integrity
- Liaise with underwriting teams to gather complete information for processing and policy issuance
- Coordinate with offshore processing teams, submitting complete files within SLA and resolving queries promptly
- Perform 4-eye financial checks on processed company risks and approve or request corrections
- Maintain accurate filing structures and documentation records in line with internal compliance standards
- Monitor SLAs/KPIs and resolve data quality or transactional issues, including unallocated cash and outstanding debt investigations
- Support month-end close activities and investigate items flagged on underwriting support monitoring reports
Accounts Payable Analyst
Wayfair
Galway
05.2022 - 05.2023
- Ensure our suppliers/vendors are paid accurately within agreed payment terms
- Educate and guide suppliers from a finance lens throughout their partnership with Wayfair, from onboarding through scaling
- Respond to finance-related questions, concerns, and disputes
- Address all ticket inquiries in a timely manner
- Proactively liaise with Wayfair’s 3rd party providers Offshore team
- Complete the reconciliation process for outgoing payments
- Support Accounting with month- and quarter-end close tasks, including SOX controls and supporting data requests
- Partner & collaborate with all stakeholders impacted by the services & support the P2P end to end process
- Review and validate Vendor Setup requests
- Perform validation checks on Purchase Orders
- Enter and Upload Invoices into the system
- Serve as a point of contact for escalations for suppliers and internal Wayfair business partners
- Provide analyses of what suppliers have sold, allowance and credit structures, and deductions being paid out, as well as opportunities to improve both parties financial standing
Collections Analyst
Re:Sources, A Publicis Groupe Company
County Dublin, Ireland
02.2020 - 03.2022
- Manage a portfolio of client accounts, proactively collecting outstanding invoices to reduce Days Sales Outstanding (DSO) and minimize aged receivables
- Serve as primary liaison between external clients and internal finance/billing teams to resolve disputes and remove payment barriers
- Produce weekly and monthly AR aging reports, highlighting risk exposure, collection progress, and priority accounts for leadership review
- Perform account reconciliations and ledger clean-ups in systems such as SAP and Mediaocean to ensure accurate cash application and balances
- Investigate and resolve billing discrepancies, including pricing, contract terms, and invoicing errors, to accelerate payment cycles
- Develop structured payment plans for delinquent accounts in line with company policies, improving recovery rates and maintaining client relationships
- Monitor unapplied cash, short payments, and credit notes, ensuring timely allocation and resolution
- Collaborate with sales and client service teams to maintain strong client relationships while enforcing credit control procedures
- Support month-end close activities, including AR reporting, reconciliations, and audit documentation
- Track and manage KPI performance (DSO, overdue balances, collection effectiveness index), identifying opportunities for process improvement
- Maintain accurate records and documentation to ensure compliance with internal controls and audit requirements
Customer Services Agent
Accenture
10.2019 - 02.2020
- Support HR audits (including SOX) by preparing and maintaining compliant records and documentation
- Monitor probation periods, liaise with managers, and ensure timely completion of reviews and letters
- Produce HR reports and KPIs, compiling data from HRIS, payroll, and employee records
- Support HR projects and continuous process improvements, contributing to efficiency and service quality
Warehouse Team Lead (Night Shift)
Kuehne + Nagel
Swords
01.2019 - 10.2019
- Lead and supervise night-shift warehouse and logistics operations, coordinating staffing, task allocation, and dispatch priorities
- Manage inbound logistics, including truck unloading, inspection, and structured storage of goods and components
- Ensure continuous supply of production lines, coordinating internal material flow, picking, and just-in-time delivery of components to manufacturing
- Oversee outbound operations, including order picking, packing, staging, and dispatch preparation
- Operate forklifts and VNA (Very Narrow Aisle) equipment, ensuring safe and efficient handling in high-density storage environments
- Maintain cold chain integrity for temperature-sensitive pharmaceutical products, ensuring compliance with GDP handling standards
- Monitor breakage, damage control, and quality assurance processes, investigating incidents and implementing corrective actions
- Prepare and verify transport documentation (CMR) and coordinate shipping schedules with carriers and drivers
- Handle dangerous goods (DG) in accordance with ADR regulations and internal safety procedures
- Perform inventory control, stock rotation, and location management, ensuring full traceability and system accuracy in WMS
- Collaborate with transport planners, production teams, and client stakeholders to ensure on-time and compliant deliveries
- Enforce health & safety standards, including safe operation of material handling equipment and warehouse procedures
- Drive continuous improvement initiatives, optimizing workflow efficiency, storage utilization, and service levels
HR Support Specialist
Hertz
Swords
08.2018 - 12.2018
- Act as first point of contact for employees, managers, and internal HR on all people-related queries, resolving issues or escalating as required
- Prepare and issue employment contracts, amendments, and HR documentation, ensuring accuracy and compliance
- Manage HRIS (Oracle Fusion) updates and employee lifecycle changes, including onboarding, transfers, and offboarding
- Maintain accurate employee records and HR documentation, ensuring data integrity and compliance with retention policies
- Administer onboarding processes, including documentation, system access requests, and new hire coordination
- Manage HR shared inbox and case tracking, responding within SLAs and documenting actions taken
Collections Analyst / Accounts Receivable Retail
Accenture
Dublin
08.2016 - 06.2018
- Manage end-to-end collections for assigned B2B customer portfolios, reducing aged receivables and improving cash flow
- Engage customers on outstanding invoices, analyzing payment trends and histories to resolve overdue balances efficiently
- Investigate and resolve billing and delivery disputes, including obtaining Proof of Delivery (POD) and coordinating with shipping carriers and logistics providers to confirm delivery status
- Coordinate with shipping companies and transport partners to track truck arrivals and resolve delivery-related queries impacting invoice settlement
- Maintain accurate customer account reconciliations, ensuring balances, credits, and payments are correctly reflected
- Achieve collection and forecast targets (DSO, aging, cash flow) for assigned portfolios
- Collaborate with sales, customer service, and finance teams to align commercial activities with credit control and collections processes
- Participate in regular cash calls, providing updates on high-risk accounts and collection strategies
- Support cash application processes, providing remittance details and resolving payment allocation queries
- Utilize SAP Accounts Receivable systems for collections management, reporting, and account analysis
- Build strong client and partner relationships, communicating professionally with international customers, carriers, and internal stakeholders
Head of Equipment Dispatch / Logistics Operations
NOVOMATIC
Gumpoldskirchen
04.2012 - 10.2015
- Led the Equipment Dispatch and warehouse logistics department, managing daily distribution, storage, and material flow operations
- Oversaw inbound logistics, including unloading, inspection, and proper storage of incoming goods and components
- Ensured continuous supply of production lines, coordinating internal material flow and just-in-time delivery of equipment and parts
- Coordinated cross-functional activities with production planning and internal departments to ensure smooth operational workflows
- Managed freight and shipment operations across multiple product categories, ensuring high service, quality, and safety standards
- Supervised packing, loading, and transport security, ensuring compliance with operational and transport regulations
- Developed and implemented new packaging solutions for products, improving transport protection and efficiency
- Optimized container and truck trailer utilization, reducing transportation costs and improving load efficiency
- Managed inventory planning and stock coordination as part of the annual operational planning process
- Led process improvement initiatives to enhance safety, quality, and distribution cost efficiency
- Coordinated global shipping operations, ensuring timely delivery of equipment to international markets
- Planned and executed international trade exhibitions logistics, including G2E Las Vegas and ICE London
Food Server
Broetchen
Ithaca, NY
05.2009 - 06.2009
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Sales & Warehouse Associate (Tools & Equipment Retail)
ZGONC Handel GmbH
Vienna, Austria
03.1999 - 01.2007
- Advised and sold tools, machinery, and construction & garden equipment to customers, providing product expertise and tailored solutions
- Delivered end-to-end customer support, from initial consultation through to purchase completion
- Presented merchandise and contributed to sales floor layout, supporting product visibility and in-store promotions
- Processed customer orders, handled returns and complaints, and performed cash register operations
- Supported warehouse operations, including receiving, storing, and organizing stock
- Inspected, packed, and picked customer orders, ensuring accuracy, completeness, and quality
- Operated front and side forklifts for loading, unloading, and internal stock movements
- Monitored and verified inventory levels, supporting stock accuracy and replenishment
- Maintained warehouse organization, safety, and quality standards at all times
- Contributed to the organization and continuous improvement of warehouse processes
- Performed general warehouse duties including goods handling, storage, and dispatch preparation
Education
Master Track Certificate - Logistics, Materials, and Supply Chain Management
Rutgers University–Newark
11.2023
Certified Insurance Professional - Insurance
Austrian Federal Economic Chamber
03.2010
Logistics, Transportation and Distribution
Modul University Vienna
06.2016
Air Traffic Expert - Aviation/Airway Management and Operations
FOM University of Applied Sciences for Economics and Management
04.2014
Skills
- Underwriting expertise
- Document Management
- Invoice Processing
Certification
- Warehouse Management Diploma
- Logistics, Transportation and Distribution Certificate
- European Insurance Intermediary EII (eficert)
- Master Track Certificate - Supply Chain Excellence
- Certified Insurance Professional
Languages
Spanish (Limited Working)
German (Native or Bilingual)
English (Native or Bilingual)
Timeline
Client Services Administrator
Chubb
10.2025 - Current
Underwriting Assistant
Liberty Specialty Markets
12.2023 - 04.2025
Accounts Payable Analyst
Wayfair
05.2022 - 05.2023
Collections Analyst
Re:Sources, A Publicis Groupe Company
02.2020 - 03.2022
Customer Services Agent
Accenture
10.2019 - 02.2020
Warehouse Team Lead (Night Shift)
Kuehne + Nagel
01.2019 - 10.2019
HR Support Specialist
Hertz
08.2018 - 12.2018
Collections Analyst / Accounts Receivable Retail
Accenture
08.2016 - 06.2018
Head of Equipment Dispatch / Logistics Operations
NOVOMATIC
04.2012 - 10.2015
Warehouse Logistics Manager
Siemens Logistics
04.2011 - 02.2012
Dispatcher/Warehouse Manager
Dispatcher/Warehouse Manager
10.2010 - 02.2012
Retail Store Manager
Hofer KG
08.2010 - 09.2010
Food Server
Broetchen
05.2009 - 06.2009
Licensed Insurance Agent NOE / Intermediary
NOV
03.2007 - 09.2010
Sales & Warehouse Associate (Tools & Equipment Retail)
ZGONC Handel GmbH
03.1999 - 01.2007
Certified Insurance Professional - Insurance
Austrian Federal Economic Chamber
Logistics, Transportation and Distribution
Modul University Vienna
Air Traffic Expert - Aviation/Airway Management and Operations
FOM University of Applied Sciences for Economics and Management
Master Track Certificate - Logistics, Materials, and Supply Chain Management
Rutgers University–Newark