Michael Manning
Blackpool,Lancashire
Summary
Accomplished professional with expertise in product knowledge and market trend awareness, adept at financial budgeting and budget management. Demonstrates strong customer service and conflict resolution skills, complemented by proficiency in social media marketing and the Microsoft Office Suite. Committed to leveraging these competencies to drive business success and enhance customer satisfaction.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sales manager
Betfred
Saint Annes on the Sea, Lancashire
10.2010 - Current
- Implemented training programmes to enhance team performance levels.
- Initiated cost-saving measures, boosting gross margin percentages.
- Achieved annual revenue growth of [Number]% through targeted sales and marketing strategies.
- Improved bottom-line results with meticulous budget control.
- Boosted gross margin percentages by initiating cost-saving measures.
Bar manager
Fleetwood Cricket Club
Fleetwood, Lancashire
06.2008 - 10.2010
- Enhanced customer satisfaction with professional bartending techniques.
- Managed cash handling procedures, reducing discrepancies in a daily tally.
- Ensured compliance with local licensing laws for smooth operation of a bar.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Pub manager
Mitchells & Butlers
Guildford, Surrey
06.1998 - 05.2008
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Improved pub atmosphere with regular themed nights and events.
- Managed daily operations, ensuring smooth running of pub.
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Coordinated staff schedules to avoid understaffing during peak times.
- Oversaw cash handling procedures for secure financial transactions.
- Maintained stock levels, preventing shortages or excesses that could affect profit margins.
Education
GCSEs - English Maths Science
Hodgson High School
Poulton-le-Fylde, Lancashire 09.1992 - 06.1997
NVQ Level 2 - Catering & Hospitality
Blackpool and The Fylde College
Blackpool 07.1997 - 05.1999
Skills
- Product knowledge
- Market trend awareness
- Financial budgeting
- Customer Service
- Conflict Resolution
- Social media marketing
- Microsoft Office Suite
- Budget management
Affiliations
- Snooker, Football Golf, Films
Certification
Personal licence holder
Timeline
Sales manager
Betfred
10.2010 - Current
Bar manager
Fleetwood Cricket Club
06.2008 - 10.2010
Pub manager
Mitchells & Butlers
06.1998 - 05.2008
NVQ Level 2 - Catering & Hospitality
Blackpool and The Fylde College
07.1997 - 05.1999
GCSEs - English Maths Science
Hodgson High School
09.1992 - 06.1997
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