Michael Macphee

Resolved customer complaints effectively, restoring trust in the service provided.

• Provided excellent customer service, enhancing company reputation.
• Completed emergency deliveries successfully despite challenging conditions.
• Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
• Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
• Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.

• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Working independently, And working within a team to deliver on targets
• Troubleshot various incidents related to hardware, networks and software faults.
• Arranged computers, routers and printer to achieve proper workstation.
• Facilitated training sessions on new technology implementation bringing about user competency.
• Used targeted questioning techniques to determine customer needs and appropriate support.
• Acted as first point of contact for customer issues and queries.
• Achieved daily performance targets, aiding department progression towards sales goals.

• Upskilled staff through targeted training opportunities, enhancing team capabilities.

• Utilised various tools including knives, scissors and saws for filleting tasks increasing efficiency rates..
• Followed company guidelines whilst handling food products for hygiene maintenance.
• Cut, trimmed, and filleted fish for customer satisfaction.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve Performance Targets