Michael Lawrence
Stafford,Staffordshire
Summary
HR professional with extensive expertise in employment laws, recruitment acumen, and performance management methods. Demonstrates proficiency in absence management and HR policies, coupled with strong organisational awareness and mastery of the Microsoft Office suite. Committed to enhancing employee engagement and driving organisational success through strategic HR initiatives.
Overview
6
6
years of professional experience
25
25
years of post-secondary education
1
1
Certification
Work history
Keyholder
VodafoneThree UK
Stafford, Staffordshire
06.2022 - Current
- Maximize sales opportunities by suggesting additional products suitably matched to customer needs.
- Organise stock inventories regularly, ensuring product availability at all times.
- Respond proactively to customer complaints, leading to improved relations and repeat business.
- Ensure smooth store operations by effectively managing shifts.
- Manage team performance in-line with business requirements.
- Induct & complete new team member training in-line with OFFCOM & FCA expectations.
Landlord
T&T Pubs LTD
Penkridge, Staffordshire
01.2020 - 06.2022
- Adhered to licensing laws, preventing legal complications.
- Ensured legal compliance for smooth operations.
- Maintained a safe environment for customers and staff alike by adhering to health and safety regulations.
- Handled staff rosters for efficient workforce management.
- Provided comprehensive training to new staff members, improving service quality.
- Oversaw daily cash handling procedures to ensure financial integrity.
- Optimised operational efficiencies by developing effective systems and processes.
- Used conflict resolution skills for peaceful dispute settlements amongst patrons.
- Coordinated special events to boost patron engagement.
- Conducted regular team meetings, fostering better communication among staff members.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Reconciled cash and credit card transactions to maintain accurate records.
Supervisor
The Shelby Pub Company LTD
Stafford, Staffordshire
11.2020 - 01.2022
- Conducted performance appraisals with employees for career development discussions.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Led team meetings, ensured clear communication amongst all members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Fostered a positive work culture to boost employee morale.
Education
A-Levels - Business Studies
Aelfgar Sixth Form
Rugeley, Staffordshire 09.2006 - 07.2008
A-Levels - Psychology
Aelfgar Sixth Form
Rugeley, Staffordshire 09.2006 - 07.2008
A-Levels - Sociology
Aelfgar Sixth Form
Rugeley, Staffordshire 09.2006 - 07.2008
GCSEs - English Language
Hagley Park Sports College
Rugeley, Staffordshire 09.2001 - 07.2006
GCSEs - Mathematics
Hagley Park Sports College
Rugeley, Staffordshire 09.2001 - 07.2006
GCSEs - Science Double Award
Hagley Park Sports College
Rugeley, Staffordshire 09.2001 - 07.2006
GCSEs - German Language
Hagley Park Sports College
Rugeley, Staffordshire 09.2001 - 07.2006
Skills
- Knowledge of employment laws
- Recruitment acumen
- Performance management methods
- Absence management expertise
- HR policies knowledge
- Organisational awareness
- Microsoft office suite mastery
- Employee engagement
Affiliations
- Personal fitness
- Additional education
- Family activities
- Gaming
- Live music
Accomplishments
Completion of "Aspiring Managers" cohort one within VodafoneThree UK. This course developed managerial skills to build the next generation of leaders within a business setting.
Certification
- First aid trained.
- Personal license holder.
Languages
English
Native
Welsh
Beginner
Timeline
Keyholder
VodafoneThree UK
06.2022 - Current
Supervisor
The Shelby Pub Company LTD
11.2020 - 01.2022
Landlord
T&T Pubs LTD
01.2020 - 06.2022
A-Levels - Business Studies
Aelfgar Sixth Form
09.2006 - 07.2008
A-Levels - Psychology
Aelfgar Sixth Form
09.2006 - 07.2008
A-Levels - Sociology
Aelfgar Sixth Form
09.2006 - 07.2008
GCSEs - English Language
Hagley Park Sports College
09.2001 - 07.2006
GCSEs - Mathematics
Hagley Park Sports College
09.2001 - 07.2006
GCSEs - Science Double Award
Hagley Park Sports College
09.2001 - 07.2006
GCSEs - German Language
Hagley Park Sports College
09.2001 - 07.2006