Michael Laursen

A highly skilled professional with expertise in IATA certified travel courses and British Airways travel & tourism. Proficient in Danish and English, with strong capabilities in Sabre and Microsoft Office, including Excel & Word. Demonstrates exceptional administration skills, adept at amendment and cancellation processes, and possesses strong customer skills. Committed to leveraging these competencies to enhance operational efficiency and customer satisfaction in the travel industry.

Enthusiastic Travel Consultant with knack for crafting bespoke travel itineraries that delight clients. Excel at building lasting client relationships and resolving travel-related issues, leading to repeat business and high customer satisfaction. Improved booking processes and enhanced overall client experience, contributing to growth in client retention and positive feedback. Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.

• Sport, travelling & music