Michael Langlands
North Shields
Summary
Accomplished professional with extensive expertise in team leadership, staff development, and coaching. Demonstrates proficiency in health and safety compliance, quality assurance, and customer service. Skilled in time management, risk assessment, and communication excellence. Adept at multi-skilled maintenance including electrical support and portable appliance testing. Committed to professional representation with a reliable attendance record. Career goals include advancing leadership roles within operations management to drive organisational success.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Team Leader
FIRST RATE MAINTENANCE
North Shields, North Tyneside
2024.07 - Current
- Lead and manage maintenance operatives for daily task delivery and standards.
- Conduct personal development reviews and monthly one-to-one meetings with operatives.
- Deliver toolbox talks and safety briefings to reinforce working practices.
- Carry out quality inspections of completed work to required specifications.
- Organise workloads and update daily diaries for accurate tracking.
- Lead checkout maintenance projects and coordinate handover readiness checks.
- Engage professionally with customers, clients, and general public during visits.
- Drive company vehicles to support field attendance and site access.
- Undertake hands-on maintenance alongside administrative duties for continuity.
- Perform daily jobs while maintaining reliability across assigned tasks.
Maintenance Operative
FIRST RATE MAINTENANCE
North Shields, North Tyneside
2022.07 - 2024.07
- Worked as a multi-skilled maintenance operative.
- Carried out refurbishment works in private properties and student accommodation.
- Worked alongside various trades to complete projects to a high standard. Undertook joinery, plumbing, electrical, and general maintenance tasks.
- Conducted van audits and maintained company vehicles.
- Completed garden maintenance and property improvements.
- Worked out of hours when required.
- Assisted qualified electricians with first and second fix electrical work.
- Engaged professionally with customers and clients.
Service Centre Team Leader
BRIDON-BEKAERT – THE ROPE GROUP, WILLINGTON QUAY
Wallsend, North Tyneside
2013.05 - 2022.07
- Liaised with multiple departments to ensure efficient operations.
- Trained and developed new employees.
- Managed workflow and productivity on large overseas projects.
- Supported management with weekly production targets.
- Conducted staff development activities and performance support.
- Led daily team briefings covering health and safety and production.
- Delegated work according to team members’ skills and abilities.
- Managed factory operations during management absence.
- Liaised with the sales office regarding incoming projects.
- Responded to customer requirements at short notice.
- Conducted audits and supported continuous improvement initiatives.
- Qualified workplace First Aider.
- Ensured strict adherence to work instructions and quality standards.
Service Centre Operative
BRIDON-BEKAERT – THE ROPE GROUP, WILLINGTON QUAY
Wallsend, North Tyneside
2008.01 - 2013.05
- Ensured work was completed safely, accurately, and on time.
- Worked closely with management and team leaders. Liaised with maintenance teams regarding equipment issues.
- Delivered customer training, including overseas customers.
- Maintained workplace organisation using 5S principles. Worked on major multi-million-pound projects.
- Operated forklift trucks. Performed daily machinery safety and operational checks.
- Maintained high standards of health and safety.
Labourer
R PONTON LTD, NEWCASTLE
2007.08 - 2007.11
- Performed general labouring duties. Assisted tradespeople on site. Maintained safe and tidy working areas.
Factory Worker
DISTRAPAK LTD, NEW HARTLEY
2004.03 - 2007.08
- Operated production machinery. Worked safely with chemicals. Followed production instructions and quality procedures. Operated forklift trucks.
Warehouse Worker
TECAZ, NORTH SHIELDS
2004.01 - 2004.03
- Prepared customer orders. Loaded delivery vehicles. Delivered customer orders. Maintained warehouse standards.
Education
GCSEs - Physical Education, C Mathematics, D Geography, E Media Studies, E English Speaking and Listening
Seaton Delaval
Skills
- Team Leadership
- Staff Development & Coaching
- Forklift Truck Operation
- Health & Safety Compliance
- Quality Assurance
- Customer Service
- Gantt charts
- Disciplinary procedures
- Time Management
- Computer Skills
- Diary Management
- Toolbox Talks
- Performance Reviews
- Multi-Skilled Maintenance
- Inventory and General Repairs
- Electrical Maintenance Support
- Portable Appliance Testing (PAT)
- Fire Alarm Testing
- Professional Representation
- Reliable with Excellent Attendance Record
- Risk assessment knowledge
- Communication excellence
Certification
- Fire Warden Qualification NE Fire – April 2019
- Level 2 Award in Supervising Staff Safely British Safety Council – June 2017
- Intermediate Apprenticeship in Team Leading Instructus Group – June 2017
- Level 2 Diploma in Team Leading ILM – December 2016
- Modules included: Managing Personal Performance and Development Communicating Work-Related Information Leading and Managing Teams Principles of Team Leading Understanding Business Developing Working Relationships Employee Rights and Responsibilities Managing Team Performance Chairing and Leading Meetings Working Across Departments Delivering Presentations
- ACAS Online Learning 2016 Courses completed: Bullying and Harassment Conflict Resolution Managing People Discipline and Grievance Equality and Diversity Performance Management
ADDITIONAL INFORMATION
- Full UK Driving Licence
- Qualified First Aider
- Forklift Truck Driver
- CSCS Approved
- PAT Testing Competent
- Fire Alarm Testing Qualified
- Excellent Attendance Record
- Flexible and Reliable
- Strong Leadership and Communication Skills
- References available upon request.
Affiliations
- Rugby, cricket and football. rugby coach for one of Percy Park RFC junior teams and coaching senior rugby at Medicals rfc
Timeline
Team Leader
FIRST RATE MAINTENANCE
2024.07 - Current
Maintenance Operative
FIRST RATE MAINTENANCE
2022.07 - 2024.07
Service Centre Team Leader
BRIDON-BEKAERT – THE ROPE GROUP, WILLINGTON QUAY
2013.05 - 2022.07
Service Centre Operative
BRIDON-BEKAERT – THE ROPE GROUP, WILLINGTON QUAY
2008.01 - 2013.05
Labourer
R PONTON LTD, NEWCASTLE
2007.08 - 2007.11
Factory Worker
DISTRAPAK LTD, NEW HARTLEY
2004.03 - 2007.08
Warehouse Worker
TECAZ, NORTH SHIELDS
2004.01 - 2004.03
GCSEs - Physical Education, C Mathematics, D Geography, E Media Studies, E English Speaking and Listening
Seaton Delaval