Michael Kremerov
Swindon,Wiltshire
Summary
Friendly front-of-house and facilities assistant with experience at Moto (Chow Asian Kitchen) and Anna Medical. Confident with POS/cash handling, customer queries and complaint resolution, and maintaining high hygiene standards (HACCP/COSHH, allergen awareness). Thrives in fast-paced shifts, supports teammates, and keeps service moving during peaks.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer Service Assistant and Dining Area Cleaner
Chow Asian Kitchen - Moto Hospitality
Chippenham, Wiltshire
03.2025 - Current
- Prepare and serve fresh noodle and rice dishes in Chow Asian Kitchen, ensuring fast, accurate, and friendly service during peak times.
- Operate tills and POS with 100% accuracy; handle cash/cards, refunds and meal deals while promoting add-ons to boost sales.
- Maintain dining area, washrooms and forecourt to hygiene standards; complete regular checks, restock consumables, and manage waste safely.
- Respond quickly to customer accidents (spills, sickness, breakages), using correct PPE/chemicals and incident reporting procedures.
- Support other on-site units (Costa, West Cornish Pasties and Burger King) with washing-up and deep cleans during busy shifts.
- Follow HACCP, food safety and COSHH guidelines; complete end-of-day cleaning and safety logs to audit standard.
Front desk receptionist
Anna Medical Aesthetics
Swindon, Wiltshire
06.2023 - 03.2025
- Welcomed patients, managed check-ins/appointments, and kept clinics running smoothly.
- Handled calls, emails, and WhatsApp enquiries; resolved issues politely and professionally.
- Processed payments, vouchers and refunds; balanced tills and completed end-of-day reports.
- Promoted products and packages to increase add-on sales and rebookings.
- Maintained accurate records in Pabau CRM and ensured GDPR compliance.
Education
A-Levels - Level 3 Cambridge Technical Extended Diploma in Business
Westonbirt School
Tetbury, Gloucestershire 09/2023 - 08/2025
GCSE's -
Westonbirt School
Tetbury, Gloucestershire 09/2021 - 08/2023
Skills
- Customer service & communication
- Cash handling & POS
- Food hygiene & safety (HACCP)
- Allergen awareness (Natasha’s Law)
- Cleaning & facilities upkeep
- Multitasking under pressure
- Teamwork & flexibility
- Upselling & product promotion
Certification
LAMDA Level 3 Certificate in Communication (Grade 8) Speaking in Public - Distinction
Languages
English
Native
Russian
Fluent
Hebrew
Advanced
Accomplishments
Duke of Edinburgh Award Bronze and Silver
References
References available upon request.
Timeline
Customer Service Assistant and Dining Area Cleaner
Chow Asian Kitchen - Moto Hospitality
03.2025 - Current
Front desk receptionist
Anna Medical Aesthetics
06.2023 - 03.2025
A-Levels - Level 3 Cambridge Technical Extended Diploma in Business
Westonbirt School
09/2023 - 08/2025
GCSE's -
Westonbirt School
09/2021 - 08/2023