Michael Kidwell
Logistics coordinator
London,ENG
Summary
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations. Offering blend of organizational skills and readiness to learn and grow within logistics field. Contributes ability to quickly grasp and apply new concepts, along with proficiency in software tools and time management. Ready to use and develop skills in supply chain management and coordination.
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
CAMBRIDGE AUDIO
07.2024 - 11.2024
- Analyzed outbound costs and worked with the finance department to reduce costs and improve efficiency
- Arranged inbound deliveries to warehouses working with the sales team to prioritize urgent inbound deliveries
- Kept business updated on all delivery dates
- Ran a bi-weekly inventory reconciliation of all 5 warehouses located in three different countries investigating and resolving all misalignments
- Made sure all outbound orders were delivered to customers on time, coordinating with the warehouse and freight forwarders when necessary
- Replenished stock to Amazon fulfilment centers, making sure all requirements were met
- Worked with the service department to make sure all damaged stock was repaired and once repaired, was available to be sold on Ebay
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Logistics Planner
TARGUS
10.2022 - 07.2024
- Worked with suppliers and freight forwarders to prioritize inbound deliveries which were important to business while keeping costs as low as possible
- Worked with multiple carriers across several shipping routes to ensure the most efficient and cost-effective methods were chosen
- Arranged shipments directly between suppliers and customers ensuring all documents and communication were completed on time
- Provided accurate dates to sales team for all inbound stock availability on an average of10 containers a week
- Worked with the finance team to determine the best mode of transit for inbound stock based on demand
- Made sure all documents were accurate to ensure quick delivery of inbound stock and liaised with our3PL warehouse to ensure stock is available for consumption as soon as possible
- Managed all inventory transactions ensuring accuracy between internal ERP system and3PL system, investigating and resolving misalignments when necessary, on over500 items
- Worked with third party auditors to ensure wall to wall count was performed accurately with100% accuracy found at year end stock check
- Validated all logistical invoices from freight forwarders and3PL warehouse ensuring accuracy on quotes/contracts and resolved any discrepancies
- Provided a weekly pallet overview to business showing the inventory status
- Worked with warehouse to find opportunities to consolidate pallets to optimize space
- Collaborated closely with warehousing teams to optimize space utilization, improving storage capacity without increasing overhead costs.
- Worked with product development team to set up item data for development products and supervised inspection upon initial delivery to warehouse ensuring data is accurate
- Provided comprehensive onboarding training for new logistics team members, fostering a culture of excellence within the department.
Logistics and Distributions Administrator
WEBER STEPHENS
08.2021 - 10.2022
- Coordination and planning skills to achieve results according to schedule for inbound and outbound deliveries
- Reduced shipping costs by both consolidating deliveries and uplifts and by looking for more cost efficient couriers
- Reduced storage costs by looking for more cost efficient warehouse solutions
- Maintaining accurate inventory reports for sales team
- Supplying3-PL and distributors with paperwork for all deliveries
- Processing all returns and stock adjustments
- Providing customs details for international orders
- Liaising container bookings with warehouse and port
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently, in accordance with applicable standards, policies and regulatory guidelines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, analyzed information and provided solutions improving operations and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Costumer Service
WEBER STEPHENS
09.2019 - 08.2021
- Managed all aspect of ecommerce shortages, including refunds with costumer contact
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Cultivated customer loyalty, promoted repeat business and improved sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Answered average of50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Customer Service Advisor
FIT FOR SPORT HEAD OFFICE
04.2018 - 08.2019
- As a customer service advisor my key role is to manage daily administration tasks and duties
- Managing correspondents and data input using Excel and generating reports
- Handling external communications and assisting with customer enquiries
- Dealing with customer queries and resolving complaints
- Implementing new customer service policies and procedures
- Organising reservations and bookings
- Monitoring debt management and recovery for all accounts
- Creating customer service summary reports
Office Administrator
SPECSAVERS OPTICIANS
02.2018 - 04.2018
- Key role was to ensure efficient management of clinic and client care
- Managing correspondents, responding to emails and handling telephone calls
- Scheduling appointments
- Inspecting stock and office resources, ordering supplies
- Handling client orders and deliveries and storing them correctly
- Completing and submitting relevant NHS documentation
- Interacted with customers by phone, email or in-person to provide information
- Tracked office supplies and restocked low items to keep team members on-task and productive
Paralegal
KIDWELL LAW OFFICE
02.2014 - 10.2017
- Assisting with litigation preparation, including document reviews, deposition summaries, legal research and preparing trial exhibits
- Attend client meetings regarding their case, ascertaining relevant information, assisting with their queries and advising them on bankruptcy process
- Managing correspondents including, briefs, served subpoenas and scheduled court proceedings
- Overseeing review and analysis of banking and financial documents
- Assisted counsel in preparing answers, providing documentation and information for discovery request
Paralegal
REITER AND SCHILLER
10.2012 - 10.2013
- Liaising with clients to ascertain relevant information and specific case details
- Analyzing information and financial data to determine suitable course of action specific to each case
- Build client rapport
- Write applicable memorandum of law for specific cases
- Conduct legal research to assist with potential litigation and information
- Managing correspondents including briefs, serving subpoenas and scheduling court proceedings
Education
BACHELOR OF ART - Legal Studies, Contracts, Mass Communications
St. Cloud State University
St Cloud, Minnesota07.2006
Skills
- Logistics analysis
- Customer service
- Invoicing and shipping documentation
- Supply chain operations
- Freight negotiation
- Inventory management
- Transportation management
- Process optimization
- Operational efficiency
- Warehouse management
- Demand forecasting
- Shipment coordination
- International shipments
- SAP expertise
- Cost control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Coordinator
CAMBRIDGE AUDIO
07.2024 - 11.2024
Logistics Planner
TARGUS
10.2022 - 07.2024
Logistics and Distributions Administrator
WEBER STEPHENS
08.2021 - 10.2022
Costumer Service
WEBER STEPHENS
09.2019 - 08.2021
Customer Service Advisor
FIT FOR SPORT HEAD OFFICE
04.2018 - 08.2019
Office Administrator
SPECSAVERS OPTICIANS
02.2018 - 04.2018
Paralegal
KIDWELL LAW OFFICE
02.2014 - 10.2017
Paralegal
REITER AND SCHILLER
10.2012 - 10.2013
BACHELOR OF ART - Legal Studies, Contracts, Mass Communications
St. Cloud State University
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